How to edit email-adress when questions are send to? vmerror can't save email

Started by carsten888, May 06, 2019, 10:19:00 AM

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carsten888

May 06, 2019, 10:19:00 AM
When someone asks a question in the webshop, the email is send to the adress as configured on admin > vm >shop > shop > tab 'shopper information'. (vendor information?)
But when I try to edit that email adress I get this error message:

QuotevmError: Opslaan mislukt door de volgende fout: Het door u ingevulde e-mailadres is al in gebruik. Vul een ander e-mailadres in.
sorry, that is Dutch, which translates to:
can't save email adress because it is already in use. Enter another email adress.

I can only find that email in the database table #__users. So somehow that email adress is connected to a user. How to configure so it is connected to another user?

Jörgen

#1
May 06, 2019, 10:43:48 AM
The joomla user data base depends on having unique e-mail adresses. You can not use the same e-mail address for two users.  You have to change the e-mail for the other user to a new unique address. Then you can use the e-mail for this unique user. Really quite simple if you understand the logic.
Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
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carsten888

#2
May 08, 2019, 13:45:29 PM
I got 2 users. I want the emails send to the other user. How to configure that, if not by unique email?

Jörgen

#3
May 08, 2019, 13:53:19 PM
Joomla does NOT accept that two users share the same email. You can not change this.

You have to configure one of the e-mail adresses so that it is forwarded to this other e-mail or you have to override the ask a question template and add a new recipient address.

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

carsten888

#4
May 09, 2019, 08:22:35 AM
QuoteJoomla does NOT accept that two users share the same email. You can not change this.
of course, I don't want to change that  ???

QuoteYou have to configure one of the e-mail adresses so that it is forwarded to this other e-mail or you have to override the ask a question template and add a new recipient address.
I don't want to override a template.

So it is not possible to assign another user to receive the messages?  ???

If not, I will go with creating an extra email account, just to forward to the intended adress, and hope the replyto adress shows the latter.

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