Missing orders in back end

[jimpett81]

Hi All,

I have some orders that we have confirmation through email via PayPal for but they do not appear in my admin orders page? This means that our automated system that picks them up can't do so in order to process them. We can process them manually and the customers get the confirmation email that the site sends to all the other orders so we can run with it but I can't understand where they have gone?

Many thanks,

James

VirtueMart 3.0.10  &  Joomla! 3.4.4 Stable

[GJC Web Design]

Paypal logging on?  check logs etc.. in worse case check access logs for the Paypal ipn returns

or do u mean they aren't in the orders at all?  what is with the order numbers ? consecutive?

[jimpett81]

Hi,

Thanks for your reply, I am a little confused though. What do you mean by paypal logging? The orders are pulled in to pay pal correctly and all is correct on that front. The problem is that when I look in the virtuemart orders page there is no order of that number - the numbers are consecutive but some are missing. For example I had a confirmation for order 38100 missing so the orders went 38099 and then 38101 - 38100 was missing. Does this explain things better?

Thanks,

James

[GJC Web Design]

So no order is stored at all?  (checked the DB tables?  orders, order_history etc etc)  and there are order numbers missing in the sequence?

Personally never heard of this... 

[Milbo]

Sounds like a broken Multivendor setup. Orders and users can have a vendorId. Usually you have vendorid1, but by a broken setup (I saw a lot) it can happen, that for example someone with id2 creates the products. Then the cart gets the vendorid2 and the order is with vendorid2, so you dont see them, because you have vendorid1. You can fix it, so that it dont happen anylonger and you can just change the ACL so that you are allowed to switch the vendorid

[jimpett81]

Hi,

Sorry for my late reply, how would I go about fixing this issue with the vendorID? I am not sure I fully understand but given some resources I'm sure I can fix it.

Thanks,

James

[GJC Web Design]

I guess check your vm vendor and user tables for no more than 1 vendor assuming all your config is correct

[Milbo]

You can enable multivendor to see who is vendor