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Virtuemart isn't sending out emails to the store admin

Started by mikepwp, February 13, 2014, 19:50:56 PM

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mikepwp

I'm not exactly sure when this started occurring, the webstore is a rather small one, and only gets orders once a month or so. Evidently they received notice from the credit card processor that an order had been made, but they didn't get anything from the store. I think that the customer did get a confirmation, just not the admin.
The site is running Joomla 2.5.18, Virtuemart 2.0.26d and PHP 5.4.
Any suggestions as to what the problem might be are appreciated!

jenkinhill

Check setting for "Default Order Status to send email to vendor " in Configuration/Checkout
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

mikepwp

The Default Order Status to send email to vendor field has these:
Confirmed by Shopper
Confirmed
Cancelled
Refunded

Should I add Pending to the list?

Jazajay

I would also check:

1) Global configuration > server > mail settings are configured correctly.
2) Virtuemart > Configuration > Shop > Email settings > use vender address

Jaz

mikepwp

The global mail settings are good (using PHP mail).
The 'Use the vendor email address' field is checked.