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Is it possible to track abandoned carts in VirtueMart?

Started by marvays, November 16, 2024, 07:33:40 AM

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marvays

Hello,
I'm using VirtueMart on Joomla 3 and Matomo analytics, which works perfectly for other tracking purposes. However, I've been struggling for two days to set up abandoned cart tracking without success. I've tried different approaches: directly via JavaScript code and through Matomo Tag Manager, but none of them worked so far.

I've found several tutorials and methods, but none of them actually work. During tests, everything seems promising, but in reality, nothing appears in the analytics.

Is it even realistic to set up such tracking in VirtueMart? I managed to pull the total cart value from the cart page into the Tag Manager, but I'm concerned that tracking items and their names might be problematic. Order completion is displayed correctly, as the thank-you page provides a data layer where all the necessary details can be easily extracted.

Maybe a question for the Jumbo!: Would it be possible to integrate this feature into VP Conversion Tracking and dedicate a separate page to the popular Matomo analytics? I think many users would appreciate it.

Thank you very much for your help!