Hi there,
Running J2.5.1 and VM2.0.1N, French version.
Might be a simple prob as I didn't see it anywhere else.
During checkout if I click on "add a shipping address" the page has nothing really interactive: no fields to complete basically to add an address. I can't add anything actually. It happens whether I'm checking out as a guest or as a registered user.
Am I the only one with the prob?
You can check it out by trying to order a product at http://bolstibetainschantants.fr/ (http://bolstibetainschantants.fr/) and try to add a shipping address.
Thanks for your help.
I am having the same issue. I thought it was related to my template or something.
When I select the Add/Edit Billing Address, it shows all of the necessary fields (see attachments).
But, when I click on the Add/Edit Ship Address, I get no fields (see attachments).
Thanks for your help.
Using Joomla 2.5.1 and VM 2.0.2
[attachment cleanup by admin]
Hi,
sorry my French is non existent but when I click on your address and fill it in to test. You require me to register. Some of us have that turned off so the customer just purchases without having to register.
* that is your option but it makes it hard to test for me.
* The add to shipping options will not show up until you have the Billing address filled in first. The address determines the shipping address " by the zip code, country and state. So please do the test again and fill in an address and then click the shipping and payment options in that sequence.
* so Really the compter is actually waiting for you.
* make sure when you test that you use a real zip code number - place and town .
ah you can also just let it empty john, rule in vm2 is always, when you leave it,.. it takes the default value or it is ignored.
Yes I do have to laugh as I was trying to read rvillela's Postal information and I can see that there have some extra,
required fields in the address options and I cannot read these to fill in.
* Most Australian's of my age only read and write one language. Pity us. - So yes, the the registered part you are correct but
I think my answer to the problem is OK.
Just see how you go Rvillela
Thanks for the quick responses.
I am not sure I follow your solution "* The add to shipping options will not show up until you have the shipping address filled in first."
I don't think the issue is the "shipping options", it's the "shipping address"
In my example I was able to add the "biling address" and shipping options, but when I tried to add the "shipping address" there are no fields as I indicated in my previous attachments.
I have a test site you can try @ : http://test.nutritionnetwork.com/women/dietary-supplements/all-vitamin-c-detail
I left it open so no registration is necessary.
Thanks again for any assitance.
OK ,
I should have said the shipping or payment options will not show up until you have the Bill to address filled in.
I tested your site I filled in the Bill to site with a false Zip code of only 4 numbers.
When I do this I see that both select shipping and select pay show up - but I can see that it does not give you options.
OK , several things to look at and then let me know-
* go to shipment in the back - make one shipment name : post1 published yes: shipment method :shipment by weight,zipcode shopper group : default >>save
Now go to its: Configuration > countries >> your country>>zip start range>0000000 to zip end >99999999 low weight 0 >>highest weight 1000 >>kg
shipping cost; 10
What this should do is cover all zip codes, all weights of any product.
_------------------------------------------------------------------------------------
In the payment option -- make one that says - payment
payment method: standard
shopper group >> leave it, so it actually say >> select some options >> do not pick a shopper group. just leave it.
now go and purchase a product or let me know and I'll see what I get.
Also set a weight against - all c vitamins - of say 2 kg or less . ( make sure you check the weight)
Are you saying that unless all of the setups are done, you will not be able to add a "shipping address"? That does not seem to make sense to me :-\
I have done all the setups as you suggested (except payment), but have the same results: no fields presented to add a shipping address.
Unfortunately, I cannot add a shipping address on the backend either because that is also broken (will not save the changes).
I think I may uninstall and reinstall VM.
Ugh! Ok, so after wiping out the database and reinstalling the sample data, things seem to be working properly. There must have been something going on with the upgrade or something.
I am good now. Thanks for your help.
rvillela,
Just remember in the backend now it should now say that you are up todate as 2.0.2 version ( is now out) .
There should be a green tick where the version update is ( there is a problem with the actual date shown - just ignore that)
Good to see you back and going - often the shipping and payment are not able to be selected due to the customer putting in an incorrect postcode or zip code.
Or you set the product, payment or shipping 'group' 'different from the default"
Hope all goes well from here.
Ok, I've tried to follow this post. This is my comments:
QuoteYou require me to register.
Only registered user can order is set to "no" in the background so I don't really understand this comment. You can definitely place an order on my site without having an account.
QuoteThe add to shipping options will not show up until you have the Billing address filled in first
rvillela made a good point, the problem is not the shipping options but the shipping address. John in all your post you were mentionning shipping and payment methods but that was not the issue. The issue is I can't add a
shipping address.
rvillela reinstalled everything and it seems to unlock the add/edit shipping address feature but I'm on a live site and I really do not want to do that. I can tweak a value if the db if needed but I don't want to reinstall everything.
I'm running J2.5.1 and VM2.0.2 stable.
Thanks for your help!
Hi ,
in some shops The owners require the buyer to register before purchasing any item. You have yours set just like mine so you will be fine . maybe they are worried about lots of spam. ( so your are right with that)
rvillela - just made a statement about the shipping address - There is a front and back end to the software ( What you are both actually saying is that the actual - ( shipping configuration will not work in the backend)
I did not pick this up initially in Rvillela's text.
* So unfortuntly that I cannot help you with.
* Just remember that when you open the shipping or payment configuration files you must save the first part of the configuration and then only then the second part will be viewable and configurable.
* That that will seem a odd unless it actually works. - ( but in the software for shipping you fillin part A then save and part B will then show up.
* If non of this helps - sorry - you must have a software (bigger issue). I would suggest typing your own post - and write - "cannot configurae back end shipping- 2.0.2 version" see then if the programmers can help.
:-\ .... Thanks John for your answer but I think you still did not get the problem ;). You're focused on the shipping options, this is absolutely not the issue here.
Quote* Just remember that when you open the shipping or payment configuration files you must save the first part of the configuration and then only then the second part will be viewable and configurable.
* That that will seem a odd unless it actually works. - ( but in the software for shipping you fillin part A then save and part B will then show up.
This has nothing to do with my problem.
As clearly explained in the Title of this topic (I created it), the problem is that user can not add a
SHIPPING ADDRESS during check out on the front-end (it has nothing to do with the back-end). If they click the button "Add/edit shipping address" during check out no field show up that they can complete. If I recreate a topic I would put the exact same title.
Who do you think can help me with that?
For me it just looks like
either you have a broken require data setup
or you have disabled the shopperfields for shipment in the backend.
John, I think in this thread Art and I were talking about the "front-end". I mentioned that my "back-end" did have some issues as well, but I posted a seperate thread for that. We both experienced the same issue that the Shipping Address showed NO FIELDS. As I mentioned, I was able to resolve my issue for the "front-end" by uninstalling and reinstalling.
What I would suggest for Art is to create a Test site, take a backup of your Production site and restore to the Test site (so many hosting companies provide inexpensive hosting with unlimited diskspace). Then experiment with doing an installation OVER (rather than uninstall and reinstall) the existing VM on the test site to see if this fixes the issue or causes any other issues. If all works well, then you can take the same steps on production (after a backup) with minimal impact. If not, try other approaches on the Test enviroment and find the least invasive.
Thanks for last answers to both of you.
you have disabled the shopperfields for shipment in the backend.
Could you be more specific Milbo as where to find this option in the back-end? If this is not working I will have to go with rvillela solution and try a full reinstall.
I found the issue! Milbo was spot on!
When I looked at an installation that still had the issue, the shopperfields had the "Show in shipment form" set to disabled. Once I enabled these they show up.
I know that I DID NOT set these to not show, so it must have happened when I upgraded to VM 2.0.2.
Thanks again guys for your help ;D
Let me know if this works for you Art.
Great to hear ,
rvillela -
Art , actually I answered both.
On the 'February 25, 2012, 20:51:36 PM ' in my earlier post I focussed on the front end and why the shipping of postage was not working and tried to answer one method.
Then I tried to answer the setting for the back end of the software - If both are no good then - look for the on off buttons - just check them as Milbo suggests.
The only other option that might throw out shipping is that you make the products and in the settings it says product information >>shoppergroup>> the option says "select some option" - leave this as is. don't select an option. just leave it as is and save . Then test that product from the front -
the shopperfields had the "Show in shipment form" set to disabled. Once I enabled these they show up.
Nice it did solve the prob! Do not know why they're not enabled by default. Thanks rvillela for your help!
John, sorry you still did not understand my prob ;). I know it's hard to explain this stuff on the forum. Thanks for time and your patience anyway and continue the great work on VM2!
thank you for following up with the solved post! this was a big help to me too. I agree these should probably be published in ship form like this by default.
I've the same issue with last version VM 2.0.26d.
I can't add another shipment address in shopper management and cart module.
I've shopper fields enabled in "Show in shipment form" except for Joomla users filed.
Is there any way to fix or workaround this issue? I've also tried to change template but with no result.
Regards
Hmmm, this post is very old. I would assume that you have some layout override, not using the foreach loop. So new fields are not automatically displayed due your layout override maybe.
Hi Milbo,
Yes, this is an old thread, but the issue is still "at large".
I've gone through a lot of posts to find nothing addresses the issue.
V2.0.26d
J2.5.19
A customer complained about their address not valid. When they added their shipping address, "after" they added their billing address, they received the message that the address was not valid.
That's on the front-end.
When I set up the site I had the UPS shipping plugin set for "Address verification" to No.
But, then I changed that to "Yes", and it's been fine for a couple of months.
Today, when having the issue (below), I turned the UPS Address Verification back to "No".
That made no difference.
When I was trying to update my own account from the front-end, I received the error message "That address is not valid".
And, yes. It's a fully valid, functioning address.
That's one problem.
So, in the back-end, I've tried at least a dozen times to see "why" I'm unable to edit the Address 1 and Address 2.
Address-1 is required.
Address-2 is not required.
Both are set to "show" in Registration, Shipment and in Maintenance.
In the back-end, I got to the shopper, and from their "Shopper Information > Shipment Addresses" appears "Add Address", "Shipment" and "Delete "'address".
I select "Shipment".
I make a minor edit in the Address 1, click on "Save", and get the response "user data stored".
That takes me back to the "Shopper Information".
I select "Shipment" again to see if the data was saved.
No...is the answer. It's the same as before I made the change.
I can do the same thing in Address 2, save, and it's not saving.
This is an e-Commerce site with which I'm not at liberty to "play" around.
There are many orders daily, so it's not like I can wipe out anything and reinstall, nor a lot of other "tricks" I could imagine to see if it will resolve the issue.
This is something that I have to look to you to find a resolve.
If you would like to access the site for testing I can arrange that. Just PM me.
In the Joomla portion of the Users, I edited the same profile I attempted through Virtuemart.
I was able to edit the Address 1 "and" Address 2 easily.
My thought was that may update the VM information - but no.
Now, Joomla shows the correct address and VM is wrong.
The only way I got it to change so that the address is correct was to go into the database and do it manually. That took just a few seconds.
The problem is that what happens when the next person has this issue? I don't want to have to go to the db to make that adjustment.
And, in the front-end, the user should not be getting the error message about an invalid address when it's correct.
But I "would" like to find a resolve fairly soon.
Thanks.
Thomas
NOTE: I realize that this thread is about both missing fields as well as the inability to edit the fields.
My case is that all fields show, but "Shipment" field address are not able to be edited.
And the invalid address error is being posted when the address is correct. That may be due to some variances in the way validation works between a US address and elsewhere. I don't know...
ohh this sounds complex. I think I need a presentation via skype, you have a pn. Btw, how does it work with vm2.5.5?
Hello,
Problem is still valid in version 2.6.10. Could You please check and answer on it?
I can't add shipment address (STaddress) and I can't change address in invoice (BTaddress)
I can only help if you sent me login data.