VirtueMart Forum

VirtueMart 2 + 3 + 4 => General Questions => Topic started by: hendrikdebeer on October 04, 2018, 14:03:46 PM

Title: Ordered products NOT coming through on email
Post by: hendrikdebeer on October 04, 2018, 14:03:46 PM
Good day

I'm working in Joomla 3.8.12 and VM 3.4.0.
I have setup my own email address as the Vendor for testing purposes.

1. I have tested the PHP email and I am receiving the test emails.
2. If I click on ORDERS & SHOPPERS I can see all my entries
3. On configuration>orders>Use the vendor email address is activated PLUS i have added my personal email address at Additional vendor email addresses

Please advise

Title: Re: Ordered product emails to going through
Post by: GJC Web Design on October 04, 2018, 14:47:47 PM
hmmm -- what is your question?
Title: Ordered products NOT coming through on email
Post by: hendrikdebeer on October 05, 2018, 05:23:46 AM
The Ordered products are NOT coming through on email, but it does show in the ORDERS & SHOPPERS area (see attachment)

I'm working in Joomla 3.8.12 and VM 3.4.0.
I have setup my own email address as the Vendor for testing purposes.

1. I have tested the PHP email and I am receiving the test emails.
2. If I click on ORDERS & SHOPPERS I can see all my entries
3. On configuration>orders>Use the vendor email address is activated PLUS i have added my personal email address at Additional vendor email addresses

Please advise
Title: Re: Ordered products NOT coming through on email
Post by: hellorain on October 05, 2018, 06:13:36 AM
Hello,

In virtuemart E-mail setting please check below tabs

1. Default Order Status to send email to vendor    ->select status pending.

Then on pending order mail will work.

Best Regards,
hellorain.

Title: Re: Ordered products NOT coming through on email
Post by: GJC Web Design on October 05, 2018, 09:33:58 AM
afaik ( up to VM3.2.12) Pending never sends an email --  may have changed in 3.4?

It you want to have an email on an unconfirmed order create a custom status, set the payment plugins to that and choose that status in the config email tab

But what have u set anyway on the VM admin config email tab? What status have u chosen to send emails?