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VirtueMart Forum

VirtueMart 2 + 3 + 4 => Administration & Configuration => Topic started by: bhushan.bhaud on May 26, 2017, 12:02:51 PM

Title: Order confirmation email notification not going
Post by: bhushan.bhaud on May 26, 2017, 12:02:51 PM
Hello,

Our Joomla version is 3.6.5. and Virtuemart version is 3.2.2

Virtuemart is not sending the order confirmation email to the vendor and the shopper. I checked the settings in joomla global administration/server, mail settings. There is PHP option right now. I checked that my web hosting is ok with PHP option and also Send test button works fine and I received the test email.

Please help to resolve this issue
Title: Re: Order confirmation email notification not going
Post by: K&K media production on May 26, 2017, 23:12:51 PM
check email and order status settings

vm configuration -> emails
Title: Re: Order confirmation email notification not going
Post by: bhushan.bhaud on May 30, 2017, 12:21:00 PM
I have applied setting as per your suggestion

PFA attached screenshot but email notification not going
Title: Re: Order confirmation email notification not going
Post by: K&K media production on May 30, 2017, 12:43:42 PM
Maybe a template which breaks the code?

Or missconfigured email server?
Title: Re: Order confirmation email notification not going
Post by: jenkinhill on May 30, 2017, 12:44:49 PM
What is the order status returned by your payment plugin?
Do emails get sent when you manually change the order status?
Are you able to generate an invoice using the force creation button under "Print View" on the orders list?
Title: Re: Order confirmation email notification not going
Post by: bhushan.bhaud on May 31, 2017, 07:04:27 AM

What is the order status returned by your payment plugin? - Confirmed
Do emails get sent when you manually change the order status? - No
Are you able to generate an invoice using the force creation button under "Print View" on the orders list?  Yes
Title: Re: Order confirmation email notification not going
Post by: bhushan.bhaud on June 03, 2017, 08:03:08 AM
Please Reply what is the next step?
Title: Re: Order confirmation email notification not going
Post by: Milbo on June 06, 2017, 13:21:27 PM
Do your emails send using the test email in the joomla "email configuration tab" ?
Title: Re: Order confirmation email notification not going
Post by: bhushan.bhaud on June 07, 2017, 07:37:38 AM
I have tested emails are coming from joomla
Title: Re: Order confirmation email notification not going
Post by: AccessIPD on June 13, 2017, 20:53:01 PM
Exactly the same problem here. Please advise.
Title: Re: Order confirmation email notification not going
Post by: AH on June 14, 2017, 10:01:57 AM
Emails work for VM shops - it is unlikely that it is a VM issue because thousands of shops are working (else we would have a lot more people posting in this thread)


What Payment plugin/method are you using - is it third party or standard VM?  If standard VM then:-

Check your settings for:
Joomla
VM
PHP version
Joomla Version
Email config
Server config
Server logs

Then put it on a test server and test again

B
Title: Re: Order confirmation email notification not going
Post by: Milbo on June 14, 2017, 14:55:23 PM
Please use the new tcpdf http://dev.virtuemart.net/attachments/download/1084/com_tcpdf_1.0.4.zip
Title: Re: Order confirmation email notification not going
Post by: CVI on June 21, 2017, 20:41:39 PM
Quote from: Milbo on June 14, 2017, 14:55:23 PM
Please use the new tcpdf http://dev.virtuemart.net/attachments/download/1084/com_tcpdf_1.0.4.zip

Thanks, was able to resolve the PDF generation problem I was having for a while.
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