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Title: Order confirmations not being sent to customer after check out
Post by: websmith on October 13, 2016, 23:23:26 PM

Joomla 3.6 vm 3.0.18

After upgrading to Joomla 3.6 in virtuemart 3.0 .18 when placing a test order the customer is no longer receiving an email confirmation.

Emails were being sent prior to the upgrade is this a glitch or a setting somewhere I haven't been able to find anything.

Title: Re: Order confirmations not being sent to customer after check out
Post by: jenkinhill on October 14, 2016, 00:10:32 AM

What is the order status being generated by the payment plugin? Is the vendor receiving an email?

Title: Re: Order confirmations not being sent to customer after check out
Post by: websmith on October 19, 2016, 02:06:59 AM

Order Status for confirmed orders: Confirmed by shopper

I have run several test orders and have not received an email as the customer or as the vendor. ???

Title: Re: Order confirmations not being sent to customer after check out
Post by: jenkinhill on October 19, 2016, 11:01:08 AM

Is Default Order Status to send email to shopper and Default Order Status to send email to vendor correctly set in Configuration/Emails ?

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VirtueMart 2 + 3 + 4 => General Questions => Topic started by: websmith on October 13, 2016, 23:23:26 PM