VirtueMart Forum

VirtueMart 2 + 3 + 4 => General Questions => Topic started by: Nameless on February 11, 2014, 22:20:01 PM

Title: URGENT! Register and Checkout: The connection was reset
Post by: Nameless on February 11, 2014, 22:20:01 PM
Hello,

I need your help! I have a problem with Guest checkout. I get "The connection was reset" error every time when I click on "Register and Checkout" button (after 5-6 seconds). It doesn't happen if I click on "Checkout as Guest". What could be the problem and how to fix it? There are some overrides, but it's the same without them. Also, it's the same with SEF enabled or disabled.

VirtueMart - 2.0.26a
Joomla - 2.5.17
PHP Version 5.3.3-7+squeeze18
Template - http://www.templatemonster.com/virtuemart-templates/42151.html

Thanks in advance!
Title: Re: Register and Checkout: The connection was reset
Post by: cunhaefc on February 12, 2014, 01:58:28 AM
I seem to be having the EXACT same problem as you, Nameless. It's really been irritating me cause I've spent what feels like hours trying to find a solution. But still no resolution. Getting really frustrated. If I DO find a fix, I'll let you know here. Unless someone else posts one first...?
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Title: Re: Register and Checkout: The connection was reset
Post by: jenkinhill on February 12, 2014, 13:14:56 PM
The connection was reset error can be caused by many things. Start with trying a different browser as it can be a browser version specific issue.

If you have "Enable SSL for sensitive areas (recommended)" in config/shop selected then try turning it off.

Next is the possibility of server issues. Make sure that you have sufficient memory. The resources I suggest are:
PHP Version 5.3+  (compiled to include BZip2 Support  - BZ2) (note that the recommended PHP version for Joomla2.5 is now PHP5.4)

Important php.ini settings are:

; Resource Limits ;
max_execution_time = 120
memory_limit = 128M  (256Mb is even better, but don't go above that)

; File Uploads ;
upload_max_filesize = 32M (or greater)

post_max_size = 32M (or greater)

   
Title: Re: Register and Checkout: The connection was reset
Post by: Nameless on February 12, 2014, 14:02:08 PM
I already tried it. It's the same in Chrome (No data received error). I will try Opera.

SSL is off.

Also, I added this at the bottom of .htaccess

php_value max_execution_time 300 (30 in php.ini)
php_value memory_limit 128M (64M in php.ini)

but it didn't help.

Title: Re: URGENT! Register and Checkout: The connection was reset
Post by: Nameless on February 17, 2014, 21:59:01 PM
Still haven't find a solution.

The same thing happens when I try to delete old orders from VM admin.
Title: Re: URGENT! Register and Checkout: The connection was reset
Post by: Jazajay on February 17, 2014, 22:32:27 PM
Have you tried updating it to the latest version?
Title: Re: URGENT! Register and Checkout: The connection was reset
Post by: Nameless on February 19, 2014, 16:53:39 PM
No, the client doesn't want to update it yet..