Shipping problem - Some products not count weight
Some products from different categories don't count weight. I checked every shipping method and works fine, but in the specific products even if double check the weights, they keep count by zero.
Are you sure that their weights are typed correctly in BE?
Yes.. I retype it and try it again with different types. I use the phpmyadmin to find any difference with others products with no result.
Hello
Which shipment plugin are you using?
Can you provide a link to the products where you have problem, and turn on the debug info in VM?
Hello Alatak
the plugin is the "Vm Shipment plugin Weight/Nb of products/Countries" but i don't think the problem is the plugin.
First add a product who have problem and raise (or not) the quantity and then i check the shipment, they still count the weight by zero. Then i add a second item which have no problem and i raise the quantity again and the shipment was work perfect.
I send you a pm with the link.
Thanks for helping me!!!
I delete products and retype it.
Thanks for try.