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Virtuemart Email Logs

Started by fastpat27, November 12, 2015, 00:16:36 AM

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fastpat27

Hi folks
Does Virtuemart (or Joomla) keep a record of emails sent for each order anywhere. My problem is a client claims they did not receive an email for an order and didn't know to process it until they rang and complained. The order can be seen in the backend of Virtuemart but I don't see any emails for it in Spam or Junk or their inbox. It is only one that has been noticed like this so far.

Joomla 3.4.1
VM 3.0.9.1


Thanks
FP

GJC Web Design

short answer - no -- no record is kept of emails
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
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https://extensions.joomla.org/profile/profile/details/67210
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fastpat27

Thanks GJC

Not sure what I can do now but thanks for filling me in.

FP

GJC Web Design

If this is the only one that ever failed probably not much...  IMHO email sending generally can not be 100% reliable... 99.9% perhaps but "stuff" does happen

As I assume the client got theirs then seems more a reception than sending glich
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

balai

This would be a nice feature.

If they emails are sent from an existing and monitored email account, then in case of failure you must got an email message back with the failure's details