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VirtueMart 2.6.18 - suddenly cart is not saving

Started by Mike1989, August 26, 2015, 10:29:29 AM

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Mike1989

Hi
I have a webshop on cocktailvision.dk.
Last friday i had my last order, and everything worked fine.
But when i tested my system yesterday, the checkout function was not working anymore.
Whenever a user tries to checkout and types in delivery information: address, email, payment method, delivery method,
the shop is not saving it, making it impossible to confirm the order.

I have tried to restore a backup from earlier (both mysql and all files) but it is still not helping.

Do you guys have any ideas where to look?

Best regards,

Mike

jenkinhill

Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Mike1989

Actually i don't know.
Should I try to ask them for something specific?

Mike1989

I have found out something that may help you - helping me :)
I have turned all cache off due to the problem. But VM is still generating some cache,
and if I checkout and afterwards clear VM cache (in Joomla), the information is registered
and it is possible for me to complete the order.

But the site has worked before. So why is it that it suddenly is not working anymore.
jenkinhill - you are suggesting that i can be the server/host and it is the only thing that makes sense.
But what can it be, on the server, that is making VM cache not work anymore?

GJC Web Design

I never use caching on a VM site..  the only cache that is always there is the vmcats display and rss if u use it

IMHO thats all that should be used...
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Mike1989

#5
GJC: All cache is turned off.
So the question is why i suddenly get a error with VM (vm_cats) cache (that can not be turned off).

GJC Web Design

vm_cats cannot be turned off but has no effect on the checkout routines
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Mike1989

How can you then explain the following:

1. When i check out, VM is not saving the information about shipment method, payment, address etc.
You can try to checkout on cocktailvision.dk

2. If i checkout anyway, and clear VM_cats, i can finish my order.
So when i clear vm_cats i can see all the information that i have typed in, and i can confirm the order.

jenkinhill

Ask the host if there was configuration change or an update, for example to PHP version.  If something changes suddenly with no input or change within the Joomla BE then it is either down to the host or a hacker.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Mike1989

Thanks jenkinhill.

I have contacted the host, and they are saying that they have updated Litespeed in the weekend.
They are trying to find a solution, but if that is not possible, would it maybe be a good idea to upgrade
to VM and Joomla 3?

Or is there something else that i can try?

GJC Web Design

to me Litespeed sounds like some dodgy cache thing to stuff even more sites on a piece of hardware

this is the server serving end of things .. IMHO your J & VM versions will have no bearing on it .. the server is returning a cached (unfilled) version of the cart page

IMHO how can a server based OS caching system ever work reliably for the 100's of different requirements of any given site?
Would avoid .. ask them to disable the Litespeed on your hosting and see what happens
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation