Hi there,
Previously my e-commerce site is running v3.0.9 and I proceeded to update over the air (OTA) when v3.0.10 is made available. However, now, my customers complaint that they could not check out any products from the shopping cart. I have read thru the forums regarding this and proceeded to re-upload the AIO but still the problem persists. I have done the test and am facing the same problem over and over. No error appear just that it keeps on refreshing the same shopping cart without the option to proceed to select delivery option.
Please help! Thanks.
I attached the screen recording of the process:
http://1drv.ms/1hdwnrd
Hi! Can anyone help out with my site - www.cavenzi.com
Regards,
Lee
With a URL it is possible to look at this. I see no shipping option published in the cart. Check that shipping is configured, published and available for all. And check the setting for "Enable Automatic Selected Shipment" in Configuration/Checkout.
And never run an update on a live site without testing on a backup copy first!
Hi jenkinhill,
Appreciate that you take the time to reply. Yeah big mistake there by myself.
Ok, I have enabled all shoppers group for the available delivery and also set the Enable Automatic Selected Shipment.
Please let me know.
Turn off the user activation .. this is just a sales killer..
no activation email arrives anyway.. the shipping is there now but even with everything filled the chk out still doesn't work .. I assume because I am not registered cos there is no way to confirm
Already turned off now. Thanks for the heads up.
Regards,
Lee
Same problem : impossible to finalise the checkout procedure... Nothing happens...
:'(
any idea ?
Man oh man
http://forum.virtuemart.net/index.php?topic=104795.0
How to be more clear in my explanations ?
NOTHING happens after clicking on "confirm order" button.
The checkout page reload, and that's it ! Nothing else !
So...How to fix that ?
Please check your vm config. Check your "automatic select payment/shipment". Disable the override for the cart layouts of your template.
You can also try to disable the ajax_js. We have no glasbowl. But by experience it is very likely that the problem is connected to
- your template (or better said the layout overrides for the cart)
- a 3rd party extension for js problems
- a 3rd party OPC
Quote from: Milbo on October 14, 2015, 22:30:51 PM
Please check your vm config. Check your "automatic select payment/shipment". Disable the override for the cart layouts of your template.
You can also try to disable the ajax_js. We have no glasbowl. But by experience it is very likely that the problem is connected to
- your template (or better said the layout overrides for the cart)
- a 3rd party extension for js problems
- a 3rd party OPC
Hi ! Thanks for your help :-)
I've tried all theses tricks : but nothing change :-(
I don't think the template is causing trouble, because i'm using the same template on another webiste, with the same versions of Joomla and Virtuemart, and everything is fine.
I've got this message displayed, when i confirm the order in the checkout page :
Message
COM_VIRTUEMART_CART_CHECKOUT_DATA_CHANGED
whats does it means ?
PS: my website is hosted with this parameters :
PHP 5.4.39
Perl 5.014002
MySql 5.5
I've upgraded Virtumart for 3.0.11 version, and...the bug still remain !
Any idea to fix that ?
I've activated the debug mode, here the message displayed when i confirm the order in the checkout page :
Message
vmdebug $siteLang: en-GB self::$vmlangSef: self::$_jpConfig->lang en_gb DefLang fr_fr
vmdebug vmTime: time to load config: 0.00450801849365234
vmdebug Start used Ram 8.75M
vmdebug Common jQuery is disabled
vmdebug Going to set pw fields unrequired
vmdebug Created new cart
vmdebug getVendorId normal shopper
vmdebug Created new Calculator Instance
vmdebug shipmentmethod Enlèvement direct par vos soins (Gratuit) = TRUE for variable weight = 1 Reason: no boundary conditions set
vmdebug shipmentmethod Enlèvement direct par vos soins (Gratuit) = TRUE for variable order amount = 200 Reason: no boundary conditions set
vmdebug shipmentmethod Enlèvement direct par vos soins (Gratuit) = TRUE for variable zip = 1264 Reason: no boundary conditions set
vmdebug shipmentmethod Enlèvement direct par vos soins (Gratuit) = TRUE for variable virtuemart_country_id = 204, Reason: Countries in rule or none set
vmdebug vmTime: Time consumed for shipment/payment plugins: 0.0797231197357178
vmdebug Common jQuery is disabled
vmdebug Common jQuery is disabled
vmdebug vmTime: vm view Finished task : 0.29810094833374
vmdebug vmTime: vm view Finished task : 0.307689905166626
vmdebug End used Ram 22.5M
vmdebug Peak memory peak 22.5M
vmdebug Common jQuery is disabled
vmdebug Common jQuery is disabled
vmdebug Common jQuery is disabled
Without a live site with accessible urls it is unlikely anyone can help you - very likely to be JS related
Here the link to the checkout page :
http://api-culture.ch/index.php/affiche-mon-panier-d-achat-actuel
i've also created a tets customer account :
user : test
password : test
Turn off JCH Optimize.
Quote from: jenkinhill on October 19, 2015, 12:03:46 PM
Turn off JCH Optimize.
I've turned off JCH Optimize : no changes...
The bug is still alive ! :-(
Now it is possible to see that you are not loading all the required VM js files. Configuration/Templates/Activate Css Styles & Javascripts
Here the snapshot of my control panel.
I've tried many combinations, nothing is working : the bug is still alive :-(
(http://img15.hostingpics.net/pics/424602capture.jpg) (http://www.hostingpics.net/viewer.php?id=424602capture.jpg)
This is what I use, works fine.
i've tried this combination, it doesn't work
:'(
all I'm getting now is what appears a fatal error at http://api-culture.ch/index.php?option=com_virtuemart&view=cart
page starts to render then stops
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
So what can i do to fix this error ?
come on .. are u using the search on here at all? I and others have made numerous posts about finding fatal errors!
Quote from: GJC Web Design on October 20, 2015, 16:26:48 PM
come on .. are u using the search on here at all? I and others have made numerous posts about finding fatal errors!
of course !
But i don't have any error like 500 (internal server error) : the website is working well, the only bug is this kind of loop after clicking on the "confirm order" button !
i really don't know how to fix that !?!? It's really strange that the update of virtuemart is making this kind of trouble on three different website, which where functionning very well before !
Is it possible to delete this update and go back in the previous version ?
No 500 server error?
see screen
and yes .. I have successfully re-installed (rarely) one version back and seems to work -- but no guarantees
Hi guys,
Im using Joomla 3.4 since updating im unable to add item to cart. Ive checked and configured shipping but still no joy. im using Storebox template, Virtumart 3. When i click on the add to cart button an X in a box appears on the screen which stop me from entering the cart page. Is there any body that can help me sort this problem out.
Blendable
this is mentioned often over the last few days and posts .. http://forum.virtuemart.net/index.php?topic=117697.msg454436#msg454436
and possibly JS conflicts... but as said oh so often-> http://forum.virtuemart.net/index.php?topic=104795.0
http://forum.virtuemart.net/index.php?topic=79799.0
Quote from: GJC Web Design on October 20, 2015, 19:43:16 PM
No 500 server error?
see screen
and yes .. I have successfully re-installed (rarely) one version back and seems to work -- but no guarantees
Ok, thanks, i've not seen the console screen of your screenshot.
So now, how to fix that ?
QuoteI and others have made numerous posts about finding fatal errors!
.. again
Ok, so the 500 Error is due to the fact that the link is incorrect.
you can try with this link :
www.api-culture.ch
doesn't matter what the link is.. still 500
from the cart module and from the popup
http://www.api-culture.ch/index.php/affiche-mon-panier-d-achat-actuel
http://www.api-culture.ch/index.php?option=com_virtuemart&view=cart
Quote from: GJC Web Design on October 21, 2015, 14:27:25 PM
doesn't matter what the link is.. still 500
from the cart module and from the popup
http://www.api-culture.ch/index.php/affiche-mon-panier-d-achat-actuel
http://www.api-culture.ch/index.php?option=com_virtuemart&view=cart
ok, so how to solve this ?
I've searched in the forum, but nothing is related to this problem after the update to Virtuemart 3.0.10 !
And i don't want to crash the actual website, modifying something wrong !
a 500 server error is (if u googled it) a std. error if "something" goes wrong and the processing of the page stops and tells nobody anything more than that...
You then need to find WHAT the error is in what ever logging or debugging you have available... as mentioned many times here.-> http://forum.virtuemart.net/index.php?topic=121692.0
That's crazy !
Is there anybody here to help people solving theses bugs !?!?
I've spend hours to search on forums, internet and all kind of thing, nobody is able to reply with simple answers and effectives solutions !
Before the update of Virtuemart, everything was fine, after the updating: nothing's working !
I've made this update on several website, with differents templates, and exaclty the same version of joomla, php, virtuemart : and this bug occurs on EVERY site !
>:(
You can whinge and moan all you like.... without providing the 500 server error that you have been told how to access NO ONE can help you
QuoteI've made this update on several website, with differents templates, and exaclty the same version of joomla, php, virtuemart : and this bug occurs on EVERY site !
How many times have we written to NEVER update without testing on a clone?
And u have done this multiple times....
If they are all on the same host then me thinks there is a clue...
Quote from: GJC Web Design on October 29, 2015, 11:41:11 AM
You can whinge and moan all you like.... without providing the 500 server error that you have been told how to access NO ONE can help you
QuoteI've made this update on several website, with differents templates, and exaclty the same version of joomla, php, virtuemart : and this bug occurs on EVERY site !
How many times have we written to NEVER update without testing on a clone?
And u have done this multiple times....
If they are all on the same host then me thinks there is a clue...
some sites on the same host, with the same parameters,/template/joomla version/virtuemart version,etc.... are working fine...some don't....
I really don't understand you.. we reply... you repeat
last time I answer
without providing the 500 server error that you have been told how to access NO ONE can help you
The 500 error doesn't exit. : you're using a wrong link, and this error appear.
If you try to make an order (for example as a gust or creating a test client profile) using this link : www.api-culture.ch (wich is the correct one), everything is fine, until you try to finalise the checkout procedure.
I don't really know, how to explain this issue in a better way... :-[
Works for me on your page
Merci pour votre commande.
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Bonjour alain DÉCONNEXION
Please download the new vm3.0.11.2, it is a bugfix release and will remove the the "1" message
http://dev.virtuemart.net/projects/virtuemart/files