VirtueMart Forum

VirtueMart 2 + 3 + 4 => General Questions => Topic started by: viperz on January 30, 2014, 11:13:46 AM

Title: No order confirmation mail to customers
Post by: viperz on January 30, 2014, 11:13:46 AM
Hi people,

following problem is last night appeared.
In an order, the customer will get no more mail yesterday afternoon, although it has yet to work.

As admin I get an email confirmation that the customer has ordered what.
Registrations at the user / customer receives a confirmation email. Only in orders, the customer gets nothing.

Changes in files or in the Admin Center that can trigger the are not aware of. I've even replaced the folder "components / com_virtuemart" complete with the standard (freshly downloaded).

Where can be the problem? I have often read in forums now that there is also the same problem from one day to the other. Unfortunately, there was nowhere a solution for it ...

Joomla! 2.5.17, VM  2.0.26

greetings  and sorry for my very bad english... i uses sometimes the google translater :D... i hope u understand me ^^

Andi
Title: Re: No order confirmation mail to customers
Post by: jenkinhill on January 30, 2014, 12:21:03 PM
It is often a configuration issue, check Default Order Status to send email to shopper in Configuration/checkout.

Also on some servers you need to select Use the vendor email address  in Configuration/Shop