Virtuemart not sending shopping confirmation/email

[arcojml]

I just reinstalled virtumart (joomla 3.9.12 - virtuemart 3.6.2)
Everything works, but not a single email is sent after something is ordered in the shop.
When registering a user, both user and admin get an email. (so the mail itself works fine)

If I activate 'debug email' I also see nothing, so there aren't even emails made...
Can it be I've overseen some option that causes this?

Peter.

[Jörgen]

Could be a TCPDF issue, please search the forum.

Jörgen @ Kreativ Fotografi

[arcojml]

Thanks,

What I understand is thats some kind of template? (I never installed that and I see nothing with that name in plugins...)

[Jörgen]

You NEED TCPDF to create PDF invoices, without TCPDF your email creation will crash if You use PDF invoices.

Please install the included TCPDF version.

Jörgen @ Kreativ Fotografi

[GJC Web Design]

http://dev.virtuemart.net/attachments/1166/com_tcpdf_1.0.8.zip

[arcojml]

I use default (don't think that's pdf?).
Just re-installed VM, no difference. Also did 'Restore system defaults', no difference.
Is there some logfile that can tell what is going wrong?

I hope I don't have to re-install Joomla again... (would be the second time this month...  )
(first time jDownloads crashed unrepairable)

What is the easiest way to backup shop info, products and categeories? (I don't to enter all of that for the third time...)

[GJC Web Design]

Akeeba

[arcojml]

Yes,

But I can't backup VM content only with akeeba?
Just deleted database and made new one / backup installed: same result...

[Jörgen]

You have to take it step by step.

Turn of creating PDF invoice and see if You get emails.

If You then get emails, then PDF creation is flawed.

Then You have to take it from there.

Do You have any other extension that installs TCPDF ?

Jörgen @ Kreativ Fotografi

[arcojml]

I've no VM extensions installed. I can't find any 'Create PDF invoice' checkbox...

[Jörgen]

Joomla extensions

Look under VM back en configuration EMAILS

Jörgen @ Kreativ Fotografi

[arcojml]

You mean Configuration -> Orders? (don't have an emails tab)
In that tab there's very little you can set (only when an email should be sent, and that's all default...)

[Jörgen]

JOOMLA->BACK_END->VIRTUMART->CONFIGURATION->CONFIGURATION->EMAILS

Jörgen @ Kreativ Fotografi

[arcojml]

As I said: there is no emails tab in Configuration -> Configuration. Only:

- Shop
- Orders
- Shopfront
- Template
- Pricing
- Checkout
- Product Order Settings
- Feeds
- SEO

Under 'Orders' there are some email settings.

[Jörgen]

Ok, i am lagging behind in versions. Under ORDERS->INVOICE SETTINGS.
Empty this option and see what happens

Jörgen @ Kreativ Fotografi