Author Topic: Internal Server 500 error when an item is in my cart  (Read 450 times)

Philip Bainbridge

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Internal Server 500 error when an item is in my cart
« on: April 08, 2020, 01:42:20 am »
Joomla - Joomla! 3.9.16 Joomla! 3.9.16 
VM- 3.6.10

when item is added in the cart the site error 500 after a few page refreshes the site comes back but then is intermittent showing the 500 error..

As soon as product is removed from cart the site is fine ...

Any sugestiions or help please..

My host say its a memory issue maybe?

After watching console i see a jquery.min error over and over for vmkeepalive any way of fixing this please?

GJC Web Design

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  • VirtueMart Version: 3.6.8
Re: Internal Server 500 error when an item is in my cart
« Reply #1 on: April 08, 2020, 10:32:35 am »
all 500 errors are logged "somewhere" .. u need to find where that is and then u know what the error is instead of guessing .. and it can be fixed

http://forum.virtuemart.net/index.php?topic=117042.0
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Philip Bainbridge

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Re: Internal Server 500 error when an item is in my cart
« Reply #2 on: April 08, 2020, 15:19:00 pm »
The error log shows this :
Wed Apr 08 08:15:58.142406 2020] [:error] [pid 525384:tid 140518891763456] [client 82.25.8.127:50568] SoftException in Application.cpp:690: Could not execute script "/home2/onetigrisdogco/public_html/index.php", referer: https://onetigrisdog.co.uk/dog-harnesses/beast-mojo-tactical-harness

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
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  • Posts: 9719
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 3.6.8
Re: Internal Server 500 error when an item is in my cart
« Reply #3 on: April 08, 2020, 19:01:55 pm »
meaningless ...  a generic error ...  try the advice in the post I gave u
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Philip Bainbridge

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  • Posts: 24
Re: Internal Server 500 error when an item is in my cart
« Reply #4 on: April 14, 2020, 20:10:15 pm »
I re installed everything and problem has gone :) thanks guys