how can anyone help without a url
Yes we can

Try to add the following plugin
JQuery Easy or JQuery ++integrator
They are able to load the last Jquery and able to kill redondant Jquery.
They add the Jquery noconflict procedure (you can enable/disable it with JQuery ++integrator)
In my case with the gantry framework the conflict is linked to the cart module position !. It plays clearly a role on the js scripts order,
problem could be from the gantry framework.