Author Topic: Ask a question, print icon shows a blank popup page.  (Read 5713 times)

lipixx

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Ask a question, print icon shows a blank popup page.
« on: December 06, 2011, 10:55:04 am »
I don't know why, but when I click the button "Ask a question about this product", or when I try to "print" it with the print icon, a blank popup is displayed.

I use the Eazy template from http://funky-visions.de/joomla-templates/eazy.html

You can see the error here:
http://lipix.ciutadella.es/joomla17/index.php/productes/2/1/art/calan-turqueta-detail

Changing the template to "beez2" works.

I tried to uncheck the use of Vm2 CSS, JQuery, to use other than default templates in VM2 config, etc. nothing works.

Where can I begin to search?


PRO

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Re: Ask a question, print icon shows a blank popup page.
« Reply #1 on: December 06, 2011, 14:42:56 pm »
in your template folder, do you have a component.php?

Thats the file that it uses

have you tried without SEF enabled?
J3.9+ VM 3.4.2
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Fastest Page Speed Score (94-96) (productdetails)

lipixx

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Re: Ask a question, print icon shows a blank popup page.
« Reply #2 on: December 06, 2011, 17:40:16 pm »
in your template folder, do you have a component.php?

Thats the file that it uses

have you tried without SEF enabled?

Thank you BanquetTables.pro, I checked the contents of component.php and it was empty!. I copied it from another template and it works now. Do you know if I can have any more problem regarding to this and other files?

Now the button of print, pdf and e-mail does not work. It shows something but:

In the case of PDF -> Error 500
In the case of print -> Product details page in a popup
In the case of e-mail -> Entire "web page -> product details page" in a popup

Why?

Thanks a lot.

PRO

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Re: Ask a question, print icon shows a blank popup page.
« Reply #3 on: December 06, 2011, 17:51:14 pm »
lipixx, in that component file, you should see css file calls. You are going to have to edit it.
J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)

lipixx

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Re: Ask a question, print icon shows a blank popup page.
« Reply #4 on: December 06, 2011, 18:23:21 pm »
lipixx, in that component file, you should see css file calls. You are going to have to edit it.

Hm, If I change to a pre-installed Joomla Template like Beez5 or Atomic (that has natively component.php file), and then I go to the product page, clicking on the buttons of print, pdf, etc. gives me the same behaviour than with my other template eazy.

(ah, the PDF button gives me a html 500 error.)

So, anybody with any template installed must always modify component.php?

Also, I noticed that the debug errors doesn't appear with my Eazy template, what file does VM2 use for showing these messages?

PRO

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Re: Ask a question, print icon shows a blank popup page.
« Reply #5 on: December 06, 2011, 18:28:24 pm »
are you using the the latest M version?

ALSO; what happens when SEF urls are disabled?
J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)

lipixx

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Re: Ask a question, print icon shows a blank popup page.
« Reply #6 on: December 06, 2011, 18:38:15 pm »
are you using the the latest M version?

ALSO; what happens when SEF urls are disabled?

SEF disabled, same behaviour in all cases.

Virtuemart:
Installed version 1.9.8M
Release date 2011-11-09

Latest version of Joomla, 1.7.3

Check it here: http://lipix.ciutadella.es/joomla17/index.php?option=com_virtuemart&view=productdetails&virtuemart_product_id=1&virtuemart_category_id=1&Itemid=113

PRO

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Re: Ask a question, print icon shows a blank popup page.
« Reply #7 on: December 06, 2011, 19:07:17 pm »
I have the same problem with PDF

with the recommend, what happens when you are logged in, and try it?
\
J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)

lipixx

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Re: Ask a question, print icon shows a blank popup page.
« Reply #8 on: December 06, 2011, 19:22:01 pm »
I have the same problem with PDF

with the recommend, what happens when you are logged in, and try it?
\

Uhms, curiously it works  ???

It should work even without login..

The PDF and Print still does not work.

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Re: Ask a question, print icon shows a blank popup page.
« Reply #9 on: December 06, 2011, 21:28:13 pm »
the print does work. It opens another window with just the details, and then you click print again
J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)

lipixx

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Re: Ask a question, print icon shows a blank popup page.
« Reply #10 on: December 06, 2011, 21:54:55 pm »
the print does work. It opens another window with just the details, and then you click print again

yes.. it opens another window just the details, and then you click print again and  it opens another window with  just the details, and then you  click print again and...

The prind button should send an event to print the page, not to only show the page. Moreover, the popup that appears in my Firefox 3.6, doesn't have a bar, so File -> Print is not accessible (yes, ctrl+p is).


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Re: Ask a question, print icon shows a blank popup page.
« Reply #11 on: December 07, 2011, 12:05:11 pm »
Oh, I see what you mean now

J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)