Author Topic: PayPal - Even if Payment is done. Order Status - Didn't change.  (Read 2321 times)

sukinsyn

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PayPal - Even if Payment is done. Order Status - Didn't change.
« on: December 06, 2011, 03:41:52 am »
I'm trying to use VM 2.0RC2 JM1.7.3 and PayPal(Sandbox)

When I do Confirm Order, I have PayPal login, then confirmation -it's paid.
After that In Order(before Shopper's note) I have:

Code: [Select]
Payment Method
   76.00
   CAD
   f********3
   Ineligible
   K**********E
   0.00
   11:25:17 Dec 05, 2011 PST
   Pending
   Test
   User
   2.50
   test_1*********2_per@******.com
   d***_1********6_biz@******.com
   d***_1********6_biz@******.com
   u***************2
   CA

BUT status of order didn't change.
And what does it mean "Ineligible"?

From paypal.log:

message: paypal_data 76.00   f******3   Ineligible   unconfirmed   K*********E   0.00   1 Main St   11:25:17 Dec 05, 2011 PST   Pending   windows-1252   ZIPCODE   Test   2.50   CA   FName LName   3.4   u3*************2   verified   d***_1********6_biz@******.com  Canada   City   1   A********************************Q   test_1*********2_per@******.com   1**********L   instant   User   Ontario   d***_1********6_biz@******.com      9Y***********N   paymentreview   web_accept   VMPAYMENT_PAYPAL_ORDER_NUMBER: f******3   CAD      CA   1   0.00   u*************2      0.00   K*****************Q

From Log I also noticed it's unconfirmed.

Could you explain me what I did wrong and how can I fix it?


[attachment cleanup by admin]

alatak

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Re: PayPal - Even if Payment is done. Order Status - Didn't change.
« Reply #1 on: December 08, 2011, 09:25:11 am »
Hi,

Quote
And what does it mean "Ineligible"?
from here:
https://cms.paypal.com/al/cgi-bin/?cmd=_render-content&content_ID=ua/ROW_20110920_Amendment_to_UA_print

9.6 Ineligible Sellers. If PayPal determines that you have had an excessive number of Claims, Chargebacks or Reversals during a given period, you may become ineligible for PayPal Seller Protection. In such an event, PayPal will provide you with written notice informing you that you are no longer eligible for PayPal Seller Protection. If subsequently the rate of the Claims, Chargeback or Reversals in your Account is reduced, you may become eligible for PayPal Seller Protection again and in such a case PayPal shall notify you in writing of your eligibility.


Paypal return unconfirmed. I am tryingto find out why. I don't know yet.



alatak

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Re: PayPal - Even if Payment is done. Order Status - Didn't change.
« Reply #2 on: December 08, 2011, 18:02:31 pm »
Hi,

the word unconfirmed concerns the address. It means that the customer provided an unconfirmed address.

The log says that your payment status is pending.

What says it is written when you look in the order details in the BE, in the payment info box?


911websiterepair

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Re: PayPal - Even if Payment is done. Order Status - Didn't change.
« Reply #3 on: December 23, 2011, 20:36:53 pm »
alatak's second post is correct,    it just means that the buyer did not verify their email address they used for their personal paypal account.    Because of this it does not send the info back to VM that it needs and you have to set it manually. There is nothing you can do about this on your end.
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