The checkout process is atrocious. They come to the same cart screen and must hit the checkout button below 3x? And its like 6 steps?
The way it should be it should show the cart, when user clicks checkout they either sign in or fill in there billing info, enter credit card details and then final checkout where the order processes.
So, step 1: cart page with overview of items, sub total etc, click teh green checkout button to come to step 2 where you enter shipping and payment details, save and bring back to the cart to confirm order. So this way its only 3 clicks. Who ever thought of the idea to bring the person back to the cart page three time to checkout has no usability skills what so ever. Every client that I have upgraded to VM2 has complained, because its so dumb and anyone can think of a better way,