Author Topic: Related Products stopped working  (Read 1274 times)

StormIT

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Related Products stopped working
« on: July 20, 2011, 22:13:44 pm »
The facility to add related products in the admin panel has stopped working, when you enter a product name it no longer finds anything nor can you select them.

any ideas whats happened please?

Thank you!

Joseph Kwan

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Re: Related Products stopped working
« Reply #1 on: July 21, 2011, 08:31:01 am »
This can be a php or javascript error. How many products are there in the site?
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StormIT

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Re: Related Products stopped working
« Reply #2 on: July 21, 2011, 08:49:14 am »
Hi, thanks for the reply, there are 217 products on the site

Joseph Kwan

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Re: Related Products stopped working
« Reply #3 on: July 22, 2011, 20:11:13 pm »
I remember there is a magic number that restrict product search somewhere but don't find it right now. Maybe you want to try removing some products to test this.
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PRO

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Re: Related Products stopped working
« Reply #4 on: July 22, 2011, 20:41:35 pm »
thats not it.

Thats product categories.

You should not have a problem with 217 products in related.

HAVE you tried other browsers?
J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)

StormIT

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Re: Related Products stopped working
« Reply #5 on: July 25, 2011, 21:14:13 pm »
Hi, yes I've tried Chrome, Firefox, Safari, Opera and even the dreaded IE... but all have the same problem

CassHW

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Re: Related Products stopped working
« Reply #6 on: September 14, 2011, 11:08:56 am »
I have the same problem and I've tried all the suggestions on the forum with no success. I even tried on different PCs so it has to do with the AJAX

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Re: Related Products stopped working
« Reply #7 on: September 14, 2011, 16:41:34 pm »
mootoolsupgrade enabled?
J3.9+ VM 3.4.2
Slowest Page Speed Score (88) (Category)
Fastest Page Speed Score (94-96) (productdetails)