Author Topic: Support System For Virtuemart - lknSupport  (Read 3005 times)

trichnosis

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Support System For Virtuemart - lknSupport
« on: October 13, 2010, 05:29:20 am »
Hi;

We have a help desk system called lknSupport which has built support for VM.

Base Features
*Powerful Ticket Management Intefface
* Email Management & E-mail Parsing
* Mail templates
* Departments
* Plugin Architecture
* Scheduled Tasks
* Customer Panel
* User Types (Admin,Staff,Normal Users) and 3 user types has their own user panel
* Multilanguage
* Knowledgebase

What can lknSupport able to do?
* Your existing VM Users will be able to login lknSupport without any extra thing.

* lknSupport will show the orders of ticket owner while you are reply the ticket. You will be able to see purchase of the ticket owner on ticket reply screen.

* You can have access control according to user purchase.

http://www.instantphp.com/news/40-new-releases/170-lknsupport-10-is-published.html is a blog post about lknSupport with some screenshot

Why did we started this thread?
As told above, lknSupport is a support system for shopping cards and it's currently doing pretty good integration & support for VM

1. What do you expect from a ticket/support system as shopping card owner?
2. What do you think about the current VM integration of lknSupport?

Full product description is on http://www.instantphp.com/store/details/16/lknsupport.html

Thanks

Note: We will be monitoring this thread . You can also use http://www.instantphp.com/tickets/ . It's a live example of lknSupport
Developer of lknSupport

trichnosis

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Re: Support System For Virtuemart - lknSupport
« Reply #1 on: October 17, 2010, 17:40:35 pm »
Hello again, thanks for the clarification but this is not what I personally look for, as the integration is not discreet and it is not a component.

Maybe future version may support this, but this is just my personal requirements.

Hello;

We have mofied our package . Your requqest is possible with VM patch+a lknSupport plugin. See the link below

* Can i use lknSupport instead of 'Virtuemart - Ask To Seller' form?

* Is lknSupport a Joomla! component?

* All questions

Thanks
Developer of lknSupport