Author Topic: Help: my cart and account management show blank pages  (Read 1769 times)

Yasmijn

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Help: my cart and account management show blank pages
« on: April 10, 2010, 22:51:12 pm »
Hello,

(I'm sorry for my bad english, I'm from Holland.)

Joomla 1.5.14
Virtuemart 1.1.4

I'm having a huge problem with virtuemart, as my customers can't place orders.
When I click show cart or account management, the website
is still showing, but where the cart or the account info should be, there's
a blank square. Though there are breadcrumbs on the top, 'home > cart'.

Someone has been trying to fix something with tax rates and products lists this afternoon, by changing some files in administrator/components/com_virtuemart/classes and administrator/components/com_virtuemart/html.

We do not know what happened and when it happened, as we were working in the backend of the website. After the work I noticed the problem with the cart and account management.

If anyone could help me with this, it would be really great!

Thanks in advance.

Kind regards,
Yasmijn

jenkinhill

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Re: Help: my cart and account management show blank pages
« Reply #1 on: April 12, 2010, 09:00:33 am »
I suggest you undo whatever changes were made by "Someone". Or just go revert to the backup made before making those changes (you do make backups?).

Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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Yasmijn

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Re: Help: my cart and account management show blank pages
« Reply #2 on: April 12, 2010, 12:51:37 pm »
Hi,

Thanks for your response.

We've already tried to undo all changes we made, but it didn't help.

I guess we'll have to go revert to the latest backup. It will cost a lot of work to update our stock, that's why I asked for help.

Thanks again and have a nice day!

Regards



jenkinhill

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Re: Help: my cart and account management show blank pages
« Reply #3 on: April 12, 2010, 15:10:36 pm »
You need not lose the stock data. Before going to the backup you can export the product tables from the database with phpMyAdmin and use ftp to copy and transfer the product images/files.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM 3.4.3.10057 on Joomla 3.9.10 PHP 7.0.33
Testing VM 3.5.0.10097 on Joomla 3.9.10