Author Topic: Help! User Authentication error message.  (Read 2478 times)

ginatln

  • Beginner
  • *
  • Posts: 3
Help! User Authentication error message.
« on: December 08, 2009, 09:44:57 am »
Hello!
We are trying to integrate VM with Authorize.net. When using the test account, everything was working just fine.  Ever since I entered in our real log-in information, I get the following error messages after entering the test credit card number.

error: othercase: User Authentication failed due to invalid authentication values.

error: Failure in processing the payment (ps_authorize).

I would appreciate any and all input that helps towards solving these issues. Thanks in advance!!
Gina