Author Topic: TaskHopper intergrated with Virtuemart -- Done!  (Read 3420 times)

Mike Wyatt

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TaskHopper intergrated with Virtuemart -- Done!
« on: June 02, 2007, 07:04:57 am »
Audiomagus.com, an audio OEM and dealer, has been using VirtueMart for the past 6 months.  Throughout that time, we have experienced rapid growth that has strained both staff and resources. While VM has been an excellent base for our e-commerce website, it has been sorely lacking in tools for the management of customer order and service issues and associated tasks.

We sell worldwide to audiophiles. We value customer relationships very highly and work hard to deliver the highest levels of service. This is very difficult to do as you scale business processes and stretch resources to meet growth. Put bluntly, we were screwing up... we were losing critical customer information regarding order changes, additions, upgrades, returns, etc.

A little over a month ago, we installed the TaskHopper component to help us with task management. It was a good fit, but we needed more... so we approached the component's developers and asked if they would be interested in integrating TaskHopper more closely with VirtueMart. They were.

What followed was a very quick and effective round of development that turned a very good generic task manager into an indispensible tool for the day-to-day management of our customer service and order fulfillment processes.

The good folks at TaskHopper have done a great service to the VM community and we felt that everyone should know.

We recommend this tool very highly, particularly if you have a great number of customer and order-related information and tasks to manage. It has made an immediate and very real impact on our ability to conduct business.  -- and keep our customers happy.

For more detailed information about the component and its features, see the TaskHopper website: http://taskhopper.com.

I'll also be happy to answer any questions that I can.