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Is Max sick or no longer available?

Started by Studio 42, April 06, 2023, 11:31:04 AM

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Studio 42

. Has Max been doing support lately, updating code?
Does IStraxx support exist for paid extensions?
A customer has been waiting for Istraxx support for 2 weeks now.
Sorry if I pollute the forum but I don't find it professional not to answer for more than 15 days in the tickets or personal message

Kuubs

#1
Quote from: Studio 42 on April 06, 2023, 11:31:04 AM
. Has Max been doing support lately, updating code?
Does IStraxx support exist for paid extensions?
A customer has been waiting for Istraxx support for 2 weeks now.
Sorry if I pollute the forum but I don't find it professional not to answer for more than 15 days in the tickets or personal message


It seems like VM is abandoned.


I got some response from Max, it's not abandoned. I think he is very busy. Which is unfortunate at this time because I have some issues regarding Virtuemart and it's coupon system.

Maurizio67

How much busy can be, to let unanswered tickets for several months?

Kuubs

Quote from: Maurizio67 on July 03, 2023, 23:46:54 PM
How much busy can be, to let unanswered tickets for several months?
Yeah idk but he responded to me via skype and told me he is busy with several plugins. That has probably priority before our tickets. Which is a shame but i guess it is how it is.

jjk

This is mainly due to the fact that PayPal requires a complete rewrite of the codes for their payment plugins and has imposed a very strict timeframe on Max for completion and bug fixes.
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