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Ask a question, mail not sent

Started by mike, November 27, 2022, 20:41:13 PM

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mike

Hi,

For each product, when I ask a question, after filling in all the details, the mail is not sent, the popup screen for the form does not change at all, ut stays open.
i'v tested it from the backend with PHP & smtp mail and both work fine.
so what could be the problem here ?
I use : 4.0.4 10688, Joomla! 3.10.11 Stable
regards, Mike.

Jörgen

Have You checked your console for javascript errors ?

Jörgen
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

GJC Web Design

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Jumbo!

It sounds like a problem with your template. Try switching to a default template like Protostar, Beez3 etc.

mike

The upgrade to 4.0.8 does not make a difference.
and I use THEON SHOP VirtueMart Template, you still think it's related to the template ?

thx, Mike

Jörgen

Yes, that is why Jumbo asked you to check with other templates.

Jörgen
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

mike

Any suggestions for templates other than protoplus & beez3, I used templates based on astroid, but also had issues with VM. thx Mike.

Jörgen

Try to turn to your template supplier and ask them for help.

Jörgen
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.