Author Topic: Order Confirmation emails not sending out  (Read 78 times)


  • Jr. Member
  • **
  • Posts: 51
  • A beginner
  • VirtueMart Version: 3.8.9
Order Confirmation emails not sending out
« on: August 05, 2022, 13:42:21 pm »

I've had a look through previous posts about this issue and can't seem to fix this issue, our configuration is set up correctly from what I can see and comparing to previous forum posts to do with this subject.

Our test emails work in the server setting area for mail but the VM order confirmation email is not sending.

Does anyone have any idea what this could be?

VM version: 3.8.8
L Bustin

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
  • *
  • Posts: 10510
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 3.6.8
Re: Order Confirmation emails not sending out
« Reply #1 on: August 06, 2022, 13:28:46 pm »
emails are sent when the order status matches the statuses you have set in the admin..

you provide hardly any info .. do the orders get changed to one of these selected status?
if u manually set an order to a selected status do the emails send?
etc etc
GJC Web Design
VirtueMart and Joomla Developers - php developers
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
Contact for any VirtueMart or Joomla development & customisation