Author Topic: Can't send email to website admin when customer places an order [solved]  (Read 687 times)

dev.qt1711

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I am facing the following problem: When a customer orders a new product, the admin can't receive the email while the customer has received the order information email
Thank you team and everyone
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Jörgen

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Re: Can't send email to website admin when customer places an order
« Reply #1 on: September 06, 2021, 07:34:03 am »
Has the shop owner a correct mail ?
Have You assigned every status that you want to result in an email to shop owner ? vm configuration ->email
Have you checked the shop owners spam basket?

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dev.qt1711

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Re: Can't send email to website admin when customer places an order
« Reply #2 on: September 06, 2021, 09:04:32 am »
I have confirmed and the shop owner's email is correct.

Can you make this more clear? I do not understand you "Have You assigned every status that you want to result in an email to shop owner ? vm configuration ->email"

Jörgen

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Re: Can't send email to website admin when customer places an order
« Reply #3 on: September 06, 2021, 09:23:32 am »
Please go in VM back end VMconfiguration look for tab email.


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dev.qt1711

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Re: Can't send email to website admin when customer places an order
« Reply #4 on: September 06, 2021, 09:42:40 am »
Thank you ! Jörgen. I did the following steps and received an email when someone placed an order on my website

Jörgen

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Re: Can't send email to website admin when customer places an order [solved]
« Reply #5 on: September 06, 2021, 09:57:12 am »
Nice you solved it.

Ok, I use an older VM version, the email tab is now called orders.

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dev.qt1711

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Re: Can't send email to website admin when customer places an order [solved]
« Reply #6 on: September 06, 2021, 10:01:56 am »
Oh ! Is the email format sent to the website administrator when someone places an order like this?

Jörgen

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Re: Can't send email to website admin when customer places an order [solved]
« Reply #7 on: September 06, 2021, 10:11:15 am »
You have the status that sends an email to SHOPPER and you have the status that sends to the VENDOR on the same tab.

Please check your settings.

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dev.qt1711

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Re: Can't send email to website admin when customer places an order [solved]
« Reply #8 on: September 06, 2021, 10:17:18 am »
Oh ! My purpose is to send an email to the shopper and an email to notify the website administrator

So did I do it right?

Jörgen

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Re: Can't send email to website admin when customer places an order [solved]
« Reply #9 on: September 06, 2021, 11:02:10 am »
Every status gives the chance to choose if an email should be sent or not. SHOPPER and VENDOR have separate settings. You have not shown your settings so it is impossible to tell.

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dev.qt1711

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Re: Can't send email to website admin when customer places an order [solved]
« Reply #10 on: September 06, 2021, 12:28:17 pm »
So what do I need to show my settings ?  :'(

Jörgen

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Re: Can't send email to website admin when customer places an order [solved]
« Reply #11 on: September 06, 2021, 13:01:56 pm »
You could start with the tab orders f.e.

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