Can't send email to website admin when customer places an order [solved]

Started by dev.qt1711, September 06, 2021, 06:37:13 AM

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dev.qt1711

I am facing the following problem: When a customer orders a new product, the admin can't receive the email while the customer has received the order information email
Thank you team and everyone
Joola: 3.10.1
Virtuemart: 3.8
PHP: 7.3

Jörgen

Has the shop owner a correct mail ?
Have You assigned every status that you want to result in an email to shop owner ? vm configuration ->email
Have you checked the shop owners spam basket?

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
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dev.qt1711

I have confirmed and the shop owner's email is correct.

Can you make this more clear? I do not understand you "Have You assigned every status that you want to result in an email to shop owner ? vm configuration ->email"

Jörgen

Please go in VM back end VMconfiguration look for tab email.


Jörgen

Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

dev.qt1711

Thank you ! Jörgen. I did the following steps and received an email when someone placed an order on my website

Jörgen

Nice you solved it.

Ok, I use an older VM version, the email tab is now called orders.

Jörgen
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

dev.qt1711

Oh ! Is the email format sent to the website administrator when someone places an order like this?

Jörgen

You have the status that sends an email to SHOPPER and you have the status that sends to the VENDOR on the same tab.

Please check your settings.

Jörgen

Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

dev.qt1711

Oh ! My purpose is to send an email to the shopper and an email to notify the website administrator

So did I do it right?

Jörgen

Every status gives the chance to choose if an email should be sent or not. SHOPPER and VENDOR have separate settings. You have not shown your settings so it is impossible to tell.

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

dev.qt1711


Jörgen

Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.