Author Topic: Order status stays pending when paid  (Read 200 times)

encreplus

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Order status stays pending when paid
« on: February 19, 2021, 22:15:31 pm »
Good day all

All my site was working fine for years , suddenly 2 days ago all orders are staying pending when paid at paypal, also i just did a refund from paypal account and the status did not change to refunded in VM , was working in the past,

I did not change anything , did not add new module, plugin, component, or new hosting service,

My setup is the same as 1 week, months ago ,

Any clue why ?

pinochico

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Re: Order status stays pending when paid
« Reply #1 on: February 19, 2021, 23:31:44 pm »
Don't setup two-password in paypal account == block IPN?
Expire card attached to account?
Block account?
Bigger amount for personal type account == must change to bussines type?

h my goodness, a lot of :D
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encreplus

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Re: Order status stays pending when paid
« Reply #2 on: February 20, 2021, 00:58:03 am »
Don't setup two-password in paypal account == block IPN?
Expire card attached to account?
Block account?
Bigger amount for personal type account == must change to bussines type?

h my goodness, a lot of :D

None of this !!!

encreplus

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Re: Order status stays pending when paid
« Reply #3 on: February 20, 2021, 01:33:50 am »
I just receive an email from paypal saying:

Check the server that handles PayPal Instant Payment Notifications (IPN). Instant payment notifications sent to the following URLs failed:

https://dr-ink.ca/index.php?option=com_virtuemart&view=vmplg&task=notify&tmpl=component&lang=en-GB
https://dr-ink.ca/index.php?option=com_virtuemart&view=vmplg&task=notify&tmpl=component&lang=fr-FR


pinochico

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Re: Order status stays pending when paid
« Reply #4 on: February 20, 2021, 02:42:05 am »
"The more exclamation points, the greater the truth" :D
www.minijoomla.org  - new portal for Joomla!, Virtuemart and other extensions
XML Easy Feeder - feeds from products, orders and database table
Virtuemart Email Manager - customs email templates

AH

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Re: Order status stays pending when paid
« Reply #5 on: February 20, 2021, 11:06:09 am »
I just receive an email from paypal saying:

Check the server that handles PayPal Instant Payment Notifications (IPN). Instant payment notifications sent to the following URLs failed:

https://dr-ink.ca/index.php?option=com_virtuemart&view=vmplg&task=notify&tmpl=component&lang=en-GB
https://dr-ink.ca/index.php?option=com_virtuemart&view=vmplg&task=notify&tmpl=component&lang=fr-FR




If nothing has changed in your site configuration - then it is usually that your host may be blocking paypals ip addresses for IPN

Have you checked the VM payment logs to see if there is anything in there?
regards
A

Joomla 3.9.23
php 7.3

encreplus

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Re: Order status stays pending when paid
« Reply #6 on: February 20, 2021, 20:41:58 pm »
Hosting are not blocking anything , just contact their support,

Nothing in log,

I have also paused the cloudflare service , but still the same issue, order staying as pending

Stefan