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no option to select shipping

Started by icecrafters, October 29, 2020, 16:00:30 PM

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icecrafters

A week ago the site stopping displaying and charging shipping. Not sure why we had not changed anything.  I have alatak.net ups shipping rates. I have read and reviewed all our settings to no avail. I have emailed alatak but they need an order number. We purchased the extension in 2017 so I do not have an order to refer to. It says no order number no response. I really need help. It is letting orders go through and not charging shipping. Please, anyone, tell me how to proceed!!!

GJC Web Design

I would assume a 2017 shipping plugin is no longer working properly and you need the latest version.
APIs often change....
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

icecrafters

so would that just make it stop working? How can I be sure?
Are there not any steps to take to try to get to work? It was working one week ago.

GJC Web Design

seems it hasn't changed since 2017 so probably not.... latest is 1.0.11

    <name>UPS rates for VirtueMart</name>
    <creationDate>May 2017</creationDate>
    <author>ValĂ©rie Isaksen (www.alatak.net)</author>
    <authorUrl>https://www.alatak.net</authorUrl>
    <copyright>Copyright (C) 2012-2017 Alatak.net. All rights reserved</copyright>
    <license>gpl-2.0.txt</license>
    <version>1.0.11</version>

you need to do the basic debugging to try and find the problem
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

jenkinhill

It may be worth checking if your host made any server changes, such as updated PHP. Also check your error files to see if anything has been recorded there, and finally turn on debug to follow the interraction with UPS plugin.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

icecrafters

OK, how do i check error files?  I turned on debugging in the shipping setting, do I need to turn it on somewhere else?
and PHP? I am super new at this. I was given this task with no previous experience lol so I am really working to get this fixed.
All help is appreciated.

jenkinhill

Have you never used Joomla?  You have some learing to do!

FTP to te server to see error files, location depends on how old the site is, you are lookig for error.php which could be in the site route or in logs directory or administrator/logs directory  But if you are new to this you may not understand what they tell you.

Debug is turned on in VirtueMart Configuration/Shop under Advanced Settings (and also in Joomla Golgal configuration/System, but you may not need this).
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

icecrafters

YES, i am very new. Our website has been around for years, but I now am tasked with keeping it up to speed.
I can add and alter products, update and renew extensions. Everything I have done so far is pretty basic.
I appreciate all the help. I will try and see if I can figure out what you have directed me to do and post again
tomorrow.
Thanks

icecrafters

Not sure if this is relevant but I turned on debugging and found this
"VirtueMartControllerShipmentmethod" Finished task edit: 0.181066989898682
probably nothing but I'm lost lol

GJC Web Design

its nothing -- just the time taken to run the function...  if you don't have the skills then you need to employ someone..

although a cheaper option would be to pay up for a new plugin and get Alatak to fix the problem
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

jenkinhill

For my US sites I use a UPS plugin from Park Beach and have never had a problem with it.
https://www.parkbeachsystems.com/products/virtuemart-ups-shipping
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

icecrafters

my Joomla is 3.9.22
virtue mart is 3.8.4  10335
how do i find PHP?

pinochico

www.minijoomla.org  - new portal for Joomla!, Virtuemart and other extensions
XML Easy Feeder - feeds for FB, GMC,.. from products, categories, orders, users, articles, acymailing subscribers and database table
Virtuemart Email Manager - customs email templates
Import products for Virtuemart - from CSV and XML
Rich Snippets - Google Structured Data
VirtueMart Products Extended - Slider with products, show Others bought, Products by CF ID and others filtering products

icecrafters

Thanks for the links, I am going to read up.