Author Topic: Automatic refund to buyer from PayPal ?  (Read 4290 times)

GJC Web Design

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Re: Automatic refund to buyer from PayPal ?
« Reply #15 on: December 03, 2020, 16:07:09 pm »
Quote
and let an PayPal IPN message set the VM order status

when he refunds in Paypal it will send an IPN to the site setting the order to refunded?
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Mister Paul

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Re: Automatic refund to buyer from PayPal ?
« Reply #16 on: December 03, 2020, 16:36:01 pm »
Quote
when he refunds in Paypal it will send an IPN to the site setting the order to refunded?
• Even for partial refunds?

Sorry for these naive questions but I have never made any refund (PayPal or other). It's not me that does refunds:
my role is webmaster, not shop owner...

• And I am not sure that the refund were made until now through PayPal console. I think that they do it through bank note or bank transfer.
I know that's not a good practice, but in these cases, how could we get historic in VM?

GJC Web Design

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Re: Automatic refund to buyer from PayPal ?
« Reply #17 on: December 03, 2020, 16:48:28 pm »
if its done outside of Paypal then just set them manually in VM
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Mister Paul

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Re: Automatic refund to buyer from PayPal ?
« Reply #18 on: December 03, 2020, 17:06:25 pm »
OK But where do you note the relevant infos about the refund (bank check number and so on...)?

GJC Web Design

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Re: Automatic refund to buyer from PayPal ?
« Reply #19 on: December 03, 2020, 19:03:05 pm »
No idea .. I don't do refunds... in the order note?
GJC Web Design
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AH

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Re: Automatic refund to buyer from PayPal ?
« Reply #20 on: December 04, 2020, 10:24:15 am »
Quote
when he refunds in Paypal it will send an IPN to the site setting the order to refunded?"

Yes that is what happens - if the order came from PayPal.

At present VM does not differentiate between a full refund and a partial refund PayPal refund - both set the same VM status as configured in the VM PayPal Refund setting.

Quote
I know that's not a good practice, but in these cases, how could we get historic in VM?

It is not and you should not do it that way as you subject yourselves to potential fraud.

Look to change your business practices for payments made via PayPal - refund via PayPal console.
Regards
A

Joomla 3.9.27
php 7.4

Mister Paul

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Re: Automatic refund to buyer from PayPal ?
« Reply #21 on: December 04, 2020, 10:37:26 am »
Yes...
Thanks AH

cristina

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Re: Automatic refund to buyer from PayPal ?
« Reply #22 on: December 14, 2021, 15:29:26 pm »
Hi,
I hope to post in the right 3D,
today I made a partial refund using my PayPal console.
After I sent the partial refund, the paypal plugin sent a full refund.
I wondre what happened and I would like to know if that's correct.
Thank for help
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GJC Web Design

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Re: Automatic refund to buyer from PayPal ?
« Reply #23 on: December 14, 2021, 16:26:35 pm »
Quote
VM 2.0.6 - Joomla! 2.5.4 - php 5.3.6
- Really!!!!
GJC Web Design
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cristina

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Re: Automatic refund to buyer from PayPal ?
« Reply #24 on: December 16, 2021, 12:52:20 pm »
Sorry,
I updated my profile.
I'm using Joomla 3.10.4 - VM 3.8.8 and PHP 7.4
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GJC Web Design

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Re: Automatic refund to buyer from PayPal ?
« Reply #25 on: December 16, 2021, 15:08:41 pm »
Quote
After I sent the partial refund, the paypal plugin sent a full refund.

how could the paypal VM plugin "send" this?

So u partially refunded in the Paypal admin and then VM was notified of this and then it sent a full refund notice back to Paypal which then refunded all of it? Is this what you are saying?
GJC Web Design
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cristina

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Re: Automatic refund to buyer from PayPal ?
« Reply #26 on: December 22, 2021, 10:37:42 am »
I finally solved the issue. It was a PayPal problem.
They set the money back after I called the support.
I wish everybody a Merry Christmas.
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