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order emails

Started by melomax26, August 30, 2020, 21:50:07 PM

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melomax26

ive set up virtue mart for the first time and done a test purchase then cancelled the order and issued a refund and since then ive received 9 emails saying order received and 9 emails saying order cancelled with a pdf attached

do you know how i can rectify this thanks

melomax26

now upto 12 emails in just over 2 hours since the order was cancelled in my website backend

pinochico

No

Unfortunately, your description of the issue is useless
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Jörgen

To little information.

Check your configuration -> email settings.

Check Your settings in Your payment processor, might have something to do with updating order status from extarnal link.

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

melomax26

joomla version 3.9.21
php version 7.49
virtue mart version 3.8.4

heres more details

i set up virtuemart yesterday for the first time and got somebody to make a purchase.

Since then i have received a email from virtuemart saying confirmed order a total of 33 times as pictured in the photo i then cancelled the order and i received 33 more emails saying cancelled

Obviousley i only should receive 1 email per order ????

thanks

Mark

Jörgen

I think that You have not allowed PayPal to refund the order through IPN.

Check your settings in the paypal payment method.

Jörgen
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

melomax26

hi
what do i put in the ipn box as its blank

thanks

melomax26

hi
im still gettingg emails and in the order section in virtuemart its issuing new invoice numbers at side of each email the images attached are what i see in virtuemart

Jörgen

Still no settings for the paypal payment processor ?

Jörgen
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

melomax26

sorry about that
these are screen shots of the configuration in virtue mart for paypal

split over 2 posts as images too large in size

melomax26

last 2 of the config pages

melomax26

see photos attatched for paypal settings

Jörgen

I would not use confirmed as a status for pending transactions.

Jörgen
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

melomax26

so if i unpublish the confirmed as a option ?

melomax26

ive just noticed this section of emails could one of these settings be causing the emails to be sent