Author Topic: order emails  (Read 770 times)

melomax26

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order emails
« on: August 30, 2020, 21:50:07 pm »
ive set up virtue mart for the first time and done a test purchase then cancelled the order and issued a refund and since then ive received 9 emails saying order received and 9 emails saying order cancelled with a pdf attached

do you know how i can rectify this thanks

melomax26

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Re: order emails
« Reply #1 on: August 30, 2020, 21:55:03 pm »
now upto 12 emails in just over 2 hours since the order was cancelled in my website backend

pinochico

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Re: order emails
« Reply #2 on: August 30, 2020, 22:34:23 pm »
No

Unfortunately, your description of the issue is useless
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Jörgen

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Re: order emails
« Reply #3 on: August 31, 2020, 06:52:45 am »
To little information.

Check your configuration -> email settings.

Check Your settings in Your payment processor, might have something to do with updating order status from extarnal link.

Jörgen @ Kreativ Fotografi
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melomax26

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Re: order emails
« Reply #4 on: August 31, 2020, 10:59:02 am »
joomla version 3.9.21
php version 7.49
virtue mart version 3.8.4

heres more details

i set up virtuemart yesterday for the first time and got somebody to make a purchase.

Since then i have received a email from virtuemart saying confirmed order a total of 33 times as pictured in the photo i then cancelled the order and i received 33 more emails saying cancelled

Obviousley i only should receive 1 email per order ????

thanks

Mark

Jörgen

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Re: order emails
« Reply #5 on: August 31, 2020, 11:52:10 am »
I think that You have not allowed PayPal to refund the order through IPN.

Check your settings in the paypal payment method.

Jörgen
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melomax26

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Re: order emails
« Reply #6 on: August 31, 2020, 12:34:36 pm »
hi
what do i put in the ipn box as its blank

thanks

melomax26

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Re: order emails
« Reply #7 on: August 31, 2020, 12:49:50 pm »
hi
im still gettingg emails and in the order section in virtuemart its issuing new invoice numbers at side of each email the images attached are what i see in virtuemart

Jörgen

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Re: order emails
« Reply #8 on: August 31, 2020, 12:59:15 pm »
Still no settings for the paypal payment processor ?

Jörgen
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melomax26

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Re: order emails
« Reply #9 on: August 31, 2020, 13:15:07 pm »
sorry about that
these are screen shots of the configuration in virtue mart for paypal

split over 2 posts as images too large in size

melomax26

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Re: order emails
« Reply #10 on: August 31, 2020, 13:15:52 pm »
last 2 of the config pages

melomax26

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Re: order emails
« Reply #11 on: August 31, 2020, 20:22:18 pm »
see photos attatched for paypal settings

Jörgen

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Re: order emails
« Reply #12 on: August 31, 2020, 20:47:40 pm »
I would not use confirmed as a status for pending transactions.

Jörgen
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melomax26

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Re: order emails
« Reply #13 on: August 31, 2020, 20:52:00 pm »
so if i unpublish the confirmed as a option ?

melomax26

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Re: order emails
« Reply #14 on: August 31, 2020, 20:57:38 pm »
ive just noticed this section of emails could one of these settings be causing the emails to be sent