Payment method info not correct

[Stekske2]

Does anyone know how the data is generated from the virtuemart_payment_plg_standard table (payment_name field)?

This field is used in the order details and invoice and is not correct. This means: does not originate from the Payment Method data (Payment Info field).

[jjk]

If you enter something into the 'Payment Info Field', the content is added as an additional info below the chosen payment method in the order email, in the (frontend) order information view and in the (admin) 'Order Edit' view. (VirtueMart version 3.8.4)

[Stekske2]

Thanks for the info.
But it doesn't.
When orders are created with virtuemart_payment_plg_standard the Payment Info field field is NOT used.
Instead Payment Info field from older orders are used.

Is this normal behaviour?

[Jörgen]

Are You sure that You are using the correct payment instance in the checkout ? Published and so on ?

I have never heard of this behaviour before, what VM, JOOMLA and PHP versions are You using?

Do You have a custom tempate ?

Jörgen @ Kreativ Fotografi

[Stekske2]

Yes I use only one payment instance: by banktransfer with payment method "standard". And is published.

Versions: all latest

I use a template. But the wrong information is turning up in Virtuemart Backend orders too.

I checked and dubblechecked.
The only place where these "old" information is stored is in old order information.

Is it possible that when generating new orders the data is kopied from older orders?

[Jörgen]

Then test with protostar, does the new instance have the same id as the old ?

What will this tell, when someone reads the thread in two weeks ?

Versions: all latest

New order and new payment instance -> new data

Jörgen @ Kreativ Fotografi

[jjk]

The only place where these "old" information is stored is in old order information.
Is it possible that when generating new orders the data is kopied from older orders?

Perhaps there is a misunderstanding. The information you type into the 'Payment Info Field' is stored with the other 'Standard' payment configurations and remains the same with every order.

If you changed it and you/your shoppers still get the previously stored information, it might be a cache problem. In one of your old forum posts you mentioned Siteground as your webhoster. If you still use that, you might have to change or disable their 'SuperCacher'.

[pinochico]

For better information, I think you must send pictures about your order with right info and order with wrong info.

Or we can send a lot of post, then we find your really problem. I have a lot of time

[Stekske2]

***version info ***
Joomla 3.9.19
Virtuemart 3.8.4
php 7.3.16
***

I searched the hole database. The only table where the wrong information is stored is the virtuemart_payment_plg_standard (in field "payment_name" 369 records).

When viewing the Payment method instance it is showing the right info.
When viewing the order in the VM ordermanagement (with standard joomla admintemplate) it is showing the wrong information.


Actions done:

Disabled SGcache and CDN. Using Cache Cleaner. Problem stays.

Payment method instance (with standard payment method) deleted and made a new one. At this point the existing orders did not show any info about the used payment method.

After this I did a new order. The order used the right info. Yippeee!

I wish to thank you guys for helping me with this "ghost-problem". :-)
But I think there's a problem with storing information from the payment instance standard. Not?

[Stekske2]

O, no.
Problem is not solved.

I made another test-order with a diferent shipment method and the old (wrong) info from the payment method turned up on the order details.
What is going on?

[jjk]

Do you use Joomla's 'Progressive caching' (Page Cache)? That is not recommended.

[Jörgen]

Besides a probable cache problem, I would suggest screen shots of Your payment settings and Your orders.

The standard payment usually never causes any difficulties.

Jörgen @ Kreativ Fotografi

[pinochico]

I would suggest screen shots of Your payment settings and Your orders.

Hmmm, I wrote last time.
It's like Stekske2 don't want send picture

[Stekske2]

System cache is Conservative caching ON.

Strange: it went good for a while, and then returned to the old info.

I did a scan for malicious files. Suspect file is /administrator/components/com_virtuemart/views/orders/tmpl/order_item.php

// Check to ensure this file is included in Joomla! defined('_JEXEC') or die('Restricted access'); $lId=0; $item=$this->item; $i=0; ?>

Does this look suspect to you?
Images attached

[Jörgen]

If it worked for a while cache is probable problem.
Jörgen