Author Topic: No stock when clinking on product details  (Read 698 times)

llinty

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No stock when clinking on product details
« on: May 21, 2020, 17:17:02 pm »
Hello,

I'm new with VirtueMart 3.8.2 10325 which is running on Joomla 3.9.18

My website is selling digital products so I do not care about stock management. I can add them to basket and buy them with Paypal an a Sandbox account. All the things are  running customer get a PDF invoice and I'm notified by email. However, if you want to get more details on a product, when clicking on button "Product details" you always get an annoying message telling that the product is out of stock! It make me nuts and I do not understand why in fact.

https://www.cabsis-consulting.com/index.php/en/dp010-std/formation/

Help would be much appreciated!
Regards
Laurent

GJC Web Design

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Re: No stock when clinking on product details
« Reply #1 on: May 21, 2020, 18:52:46 pm »
choose the first radio button!

Products Out of Stock are orderable, no special action
GJC Web Design
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llinty

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Re: No stock when clinking on product details
« Reply #2 on: May 22, 2020, 08:24:38 am »
Hello,

thank you for your reply. I have changed as suggested the configuration with "Products Out of Stock are orderable, no special action".

When I go back to my products there is now only one product instead of two. In the configuration, in Product Listing I have tick "Display stock level" for troubleshooting. So it seems that VirtueMart is still checking the stock of my products! Why? I have changed to 9999 the number of available product to one of them and I can see a green status. My problem is still unsolved because if I click on the button "Product details" I still have the out of stock message!
To summarize I can add the product to the basket but I cannot see the details because VM is considering that it runs out of stock!
Regards
Laurent

pinochico

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Re: No stock when clinking on product details
« Reply #3 on: May 22, 2020, 10:12:11 am »
I think checkbox (Stockhandling on product level) there is parent for selected value Product Out Of Stock....
must be check.

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Jörgen

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Re: No stock when clinking on product details
« Reply #4 on: May 22, 2020, 10:25:55 am »
No turn off product handling at product level if You have it activated.

Yes VM still counts down stock. But there is no special action taken and You can buy the item and put it in the cart wihout any notice.

If You do not want to show stock then please turn of the "show nomber of items in stock" in configuration.

You must have wrong settings I have tested this on VM 3.8.2.10325, it works as intented.

Please clean your cache and try again.

Jörgen @ Kreativ Fotografi
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GJC Web Design

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Re: No stock when clinking on product details
« Reply #5 on: May 22, 2020, 10:56:10 am »
and if this continues to annoy just set your stock to 999999999
VM as Jörgen says still counts it for record keeping, sales info etc
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation