Author Topic: No email for pending order  (Read 360 times)

cvrak

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No email for pending order
« on: March 16, 2020, 09:54:42 am »
Hi,

Vendor receives no email, after an order has been placed, eventhough the "Default Order Status to send email to vendor" has "Pending" selected.
Any ideas how to solve this problem?

Thanks

Joomla 3.9.15
Php 7.2.28
VM 3.6.10

jenkinhill

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Re: No email for pending order
« Reply #1 on: March 16, 2020, 10:48:42 am »
Is your payment plugin submitting a pending status?
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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Currently using VM 3.8.4.10335 on Joomla 3.9.19 PHP 7.3.18

cvrak

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Re: No email for pending order
« Reply #2 on: March 16, 2020, 11:01:52 am »
Yes, the plugin sets the order as pending.


Is your payment plugin submitting a pending status?

jenkinhill

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Re: No email for pending order
« Reply #3 on: March 16, 2020, 12:57:59 pm »
I'm using VirtueMart 3.6.11 10289 and can confirm that with this version pending order emails are sent to the vendor.   I have never used pending with a payment plugin before.

If you change the order to another status (also selected in Order Status to send email to vendor) does the email then get sent?
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM 3.8.4.10335 on Joomla 3.9.19 PHP 7.3.18

cvrak

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Re: No email for pending order
« Reply #4 on: March 16, 2020, 13:03:09 pm »
Yes, if i change from backend order status, email is sent to vendor.



I'm using VirtueMart 3.6.11 10289 and can confirm that with this version pending order emails are sent to the vendor.   I have never used pending with a payment plugin before.

If you change the order to another status (also selected in Order Status to send email to vendor) does the email then get sent?

cvrak

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Re: No email for pending order
« Reply #5 on: March 16, 2020, 20:08:48 pm »
All the tests were with the sandbox of Vivawallet pluging for Vistuemart.
After some tests with the live version of the plugin, order status is Confirmed and emails are sent.
Problem solved!