Author Topic: VM does not send emails from „Product status” tab in BE  (Read 385 times)

arcturus

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  • VirtueMart Version: 3.6.10 10211
VM does not send emails from „Product status” tab in BE
« on: November 22, 2019, 16:17:23 pm »
Hello,

When I try to send email to customers whose orders have a certain status (from the backend, „Product status” tab), the email is not sent.
In Joomla! global configuration, I chose PHP mail and SMTP; the test emails from the J! configuration are sent, but not also from the VM „Product status” tab, with each of these global settings (sendmail method for sending emails appears to not work on my server).
Cheers,
George
https://www.proxima-mundi.ro

Now I'm using Joomla! 3.9.13 and VM 3.6.10 10211 on PHP 7.3.9

arcturus

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Re: VM does not send emails from „Product status” tab in BE
« Reply #1 on: December 06, 2019, 10:41:27 am »
I was wondering if other users had problem with this function too.
Cheers,
George
https://www.proxima-mundi.ro

Now I'm using Joomla! 3.9.13 and VM 3.6.10 10211 on PHP 7.3.9

jjk

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Re: VM does not send emails from „Product status” tab in BE
« Reply #2 on: December 06, 2019, 16:27:03 pm »
No problem here. Check your settings in VM adminstration > Configuration > Orders tab. It should look pretty similar to the screenshot attached below.
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arcturus

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Re: VM does not send emails from „Product status” tab in BE
« Reply #3 on: December 07, 2019, 13:05:29 pm »
Hello,

I tried that, but the emails are not sent, although it says it sent them.
Did you try exactly to send emails to customers whose status orders are selected below (it can be any status)?

(In the situation where there are users waiting to be notified of that product back in stock, it sends the emails, but not in this one.)
Cheers,
George
https://www.proxima-mundi.ro

Now I'm using Joomla! 3.9.13 and VM 3.6.10 10211 on PHP 7.3.9