Author Topic: VM does not send emails from „Product status” tab in BE  (Read 1383 times)

arcturus

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VM does not send emails from „Product status” tab in BE
« on: November 22, 2019, 16:17:23 pm »
Hello developers,

When I try to send email to customers whose orders have a certain status (from the backend, „Product status” tab), the email is not sent.
In Joomla! global configuration, I chose PHP mail and SMTP; the test emails from the J! configuration are sent, but not also from the VM „Product status” tab, with each of these global settings (sendmail method for sending emails appears to not work on my server).
Cheers,
George
https://www.proxima-mundi.ro

Now I'm using Joomla! 3.9.15 and VM 3.6.10 10211 on PHP 7.3.9

arcturus

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Re: VM does not send emails from „Product status” tab in BE
« Reply #1 on: December 06, 2019, 10:41:27 am »
I was wondering if other users had problem with this function too.
Cheers,
George
https://www.proxima-mundi.ro

Now I'm using Joomla! 3.9.15 and VM 3.6.10 10211 on PHP 7.3.9

jjk

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Re: VM does not send emails from „Product status” tab in BE
« Reply #2 on: December 06, 2019, 16:27:03 pm »
No problem here. Check your settings in VM adminstration > Configuration > Orders tab. It should look pretty similar to the screenshot attached below.
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arcturus

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Re: VM does not send emails from „Product status” tab in BE
« Reply #3 on: December 07, 2019, 13:05:29 pm »
Hello,

I tried that, but the emails are not sent, although it says it sent them.
Did you try exactly to send emails to customers whose status orders are selected below (it can be any status)?

(In the situation where there are users waiting to be notified of that product back in stock, it sends the emails, but not in this one.)
Cheers,
George
https://www.proxima-mundi.ro

Now I'm using Joomla! 3.9.15 and VM 3.6.10 10211 on PHP 7.3.9

pinochico

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Re: VM does not send emails from „Product status” tab in BE
« Reply #4 on: December 15, 2019, 07:19:27 am »
i think we had the same problem only if we check more than one order.
If check only one order in BE and change status, the email was send correctly. Than we have to add hack to VM, because admin need check 50 orders in one time and send emails to clients in one time.

But this was in old version 3.2.X

Rudolf
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XML Easy Feeder - feeds from products, orders and database table
Virtuemart Email Manager - customs email templates

arcturus

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Re: VM does not send emails from „Product status” tab in BE
« Reply #5 on: December 15, 2019, 10:40:15 am »
Hello pinochico,

I was referring to the tabs from the product edit page (see screenshot), not to the order list.
On the product edit page (third tab), one can only select the order statuses of the orders that contain that product, in order to send emails to clients whose orders contain that product.
I was wondering if other people can send emails from there too, because they don't work for me (I also tested this on a test site, with vmbeez3 template and latest VM only).
Cheers,
George
https://www.proxima-mundi.ro

Now I'm using Joomla! 3.9.15 and VM 3.6.10 10211 on PHP 7.3.9

pinochico

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Re: VM does not send emails from „Product status” tab in BE
« Reply #6 on: December 15, 2019, 12:03:16 pm »
Unfortunately, we don't use this feature since VM 3.0.9, because it doesn't work.

That's why we added 2 new plugins to Virtuemart Email Manager:
- Waiting List admin view
- Notify

Thanks to which we send bulk automated emails after stock for clients who ordered the product (and the product was not in stock).
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XML Easy Feeder - feeds from products, orders and database table
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arcturus

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Re: VM does not send emails from „Product status” tab in BE
« Reply #7 on: December 15, 2019, 23:29:57 pm »
I wonder if the developers can fix this. It's a very useful feature.
Cheers,
George
https://www.proxima-mundi.ro

Now I'm using Joomla! 3.9.15 and VM 3.6.10 10211 on PHP 7.3.9

pinochico

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Re: VM does not send emails from „Product status” tab in BE
« Reply #8 on: December 16, 2019, 05:18:17 am »
Quote
It's a very useful feature.

Really? And In what? I don't understand ...
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XML Easy Feeder - feeds from products, orders and database table
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arcturus

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Re: VM does not send emails from „Product status” tab in BE
« Reply #9 on: December 16, 2019, 13:57:38 pm »
Simple: one can invite people to make reviews related to the works/products they bought, and other such things.
Cheers,
George
https://www.proxima-mundi.ro

Now I'm using Joomla! 3.9.15 and VM 3.6.10 10211 on PHP 7.3.9

pinochico

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Re: VM does not send emails from „Product status” tab in BE
« Reply #10 on: December 16, 2019, 20:00:46 pm »
Ahá :)

I use it for that Acymailing with automatic campaigns. Easy for setup.
For reviews existing solutions for VirtueMart or we use Acymailing for reviews or abandoned cart with our plugin (Virtuemart User Actions)

The administrators of our e-shops sell 50-100 pieces of goods every day, it would have stoned me if I forced them to send emails manually from the administration.

No, I don't really want to use these features (which don't work by my tests).
www.minijoomla.org  - new portal for Joomla!, Virtuemart and other extensions
XML Easy Feeder - feeds from products, orders and database table
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