VM 3.6.0.10113 - http error 500 upon confirmation from bank

Started by eunger, September 25, 2019, 07:37:16 AM

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eunger

Good morning all-

I have looked through the forum but have not found the answer to my problem, hence this message.

At the end of processing an order, right after the card payment, our bank tries to transmit a payment status back to VirtueMart. The problem is this transmission currently fails.

I indeed automatically receive an email from the bank with the following message:

"WARNING: Impossible to connect to https://www.mydomainname.com/index.php?option=com_virtuemart&format=raw&view=vmplg&task=notify&tmpl=component&pm=4 for the payment "M=800&R=1ZGV015&T=52632085&A=XXXXXX&B=0&P=CARTE&C=Visa&S=111111&Y=FRA&E=00000&D=2006&I=FRA&N=&J=&H=E4F9BFE711C9FAA2AE39A16AD4F8C3134720D580&W=25092019&K=vJdOm4q4Si3zWOUiP%2FFqqpSACuhNK2VmHWMDmHxMivAQxlFgb1sinidbQ6AP1o7St38wNydRvyiKJMnt2j0G4hT0H0QXNnHDI126b1WEbIJT6widEblI2W%2FQm%2Bf1ZHaA8XG35ngvEUmAvB3yKm6kWwCOaO1km9xscgKYne7ejJk%3D"
Error : code HTTP: 500

In other words, the bank receives back a generic HTTP error (500) from my web server indicating something went wrong, but I just cannot figure out what the root cause of the problem is.
There is nothing in the VirtueMArt logs mentioning this problem.

What would be your recommendation to troubleshoot this problem further?

Your help would be greatly appreciated.

Cheers,

Eric

GJC Web Design

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

eunger

Thank you GJC.
This has been very helpful: I am now getting an error message (indicating that something is amiss fwith the component my bank sent me). I am thus taking the matter up to them.

Quick question, I am seeing in the log associated with my payment module the following error message:
QuoteERROR pbxIsValidSignature: Received a signature invalid

Would that error ring a bell to anybody out there?

Again, thank you.

Eric


GJC Web Design

I assume there is a "signature" sent back and forth with the notifications -- normally a hash (md5 etc) + password ..
Its saying this is wrong - or the plugin is de-crypting it wrongly
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation