Author Topic: Send order e-mails to multiple admins?  (Read 652 times)

EvanGR

  • Jr. Member
  • **
  • Posts: 284
Send order e-mails to multiple admins?
« on: September 11, 2019, 09:54:28 am »
Probably a trivial configuration issue...

There are 3 admins on our e-shop. We want all of them to receive order e-mails (for new orders). Currently, only of them receives them.
I suppose it's the e-mail defined in Shop->Shopper Information.

How can we change this behavior?

Thanks

StefanSTS

  • Global Moderator
  • Full Member
  • *
  • Posts: 520
  • VirtueMart Version: VM 4.2 on Joomla 4.5
Re: Send order e-mails to multiple admins?
« Reply #1 on: September 11, 2019, 10:39:08 am »
Check VM configuration -> second tab Orders.
--
Stefan Schumacher
www.jooglies.com - VirtueMart Invoice Layouts

Please use only stable versions with even numbers for your live shop! Use Alpha versions only if you know what risk you are taking.

EvanGR

  • Jr. Member
  • **
  • Posts: 284
Re: Send order e-mails to multiple admins?
« Reply #2 on: September 11, 2019, 10:58:10 am »
Thanks... a little more clarity is needed there...


  • If I disable "Use the vendor email address", where do the emails go?
  • If I type in e-mails in "Additional vendor email addresses".. a) how do I separate multiple addresses b) do these still receive reports if the "use vendor email address" is disabled?

Thanks

(btw... I suggest the info above is more clearly answered in that page, at least via tooltips)

StefanSTS

  • Global Moderator
  • Full Member
  • *
  • Posts: 520
  • VirtueMart Version: VM 4.2 on Joomla 4.5
Re: Send order e-mails to multiple admins?
« Reply #3 on: September 11, 2019, 11:10:41 am »
Hi Evan,

you answered 2a already by reading the tooltip, right?

1. Email will go to the Joomla User in Joomla Configuration I guess.

2b. I guess they will.

Since I don't know that for sure - I never tested it - you are the perfect person to test it.
If you would provide a nice tooltip here afterwards, I am sure I can convince the VM team to use that in future.

Yours voluntary tester too :-)
Stefan
--
Stefan Schumacher
www.jooglies.com - VirtueMart Invoice Layouts

Please use only stable versions with even numbers for your live shop! Use Alpha versions only if you know what risk you are taking.

EvanGR

  • Jr. Member
  • **
  • Posts: 284
Re: Send order e-mails to multiple admins?
« Reply #4 on: September 11, 2019, 11:18:24 am »
I didn't see any tooltip for the "Additional vendor email addresses", that's why I asked (in fact, there is none defined in the source code).

I will provide answers for the other questions in this thread, once I get them.

I am in the middle of work, and the chances for testing various options are very slim at the moment.

Thanks

EDIT: Using VirtueMart 3.6.1 10129

StefanSTS

  • Global Moderator
  • Full Member
  • *
  • Posts: 520
  • VirtueMart Version: VM 4.2 on Joomla 4.5
Re: Send order e-mails to multiple admins?
« Reply #5 on: September 11, 2019, 12:29:20 pm »
When I hover above the text I see a tooltip like in the attached screenshot in VM 3.6.1.10129.

Did you check if any other tooltips are working? Maybe there is an issue with your browser or some backend extension.
--
Stefan Schumacher
www.jooglies.com - VirtueMart Invoice Layouts

Please use only stable versions with even numbers for your live shop! Use Alpha versions only if you know what risk you are taking.

EvanGR

  • Jr. Member
  • **
  • Posts: 284
Re: Send order e-mails to multiple admins?
« Reply #6 on: September 11, 2019, 16:03:01 pm »
There is no tooltip defined in the HTML code for the field... I checked in the source code.

Will check again tomorrow and report back.

jenkinhill

  • UK Web Developer & Consultant
  • Global Moderator
  • Super Hero
  • *
  • Posts: 27605
  • Always on vacation
    • Jenkin Hill Internet
Re: Send order e-mails to multiple admins?
« Reply #7 on: September 11, 2019, 20:23:40 pm »
This is from my test site using the standard VM admin template style. The tooltip is there.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM 3.6.10.10211 on Joomla 3.9.13 PHP 7.0.33

Jörgen

  • Global Moderator
  • Full Member
  • *
  • Posts: 2473
    • Kreativ Fotografi
  • VirtueMart Version: 3.4.x
Re: Send order e-mails to multiple admins?
« Reply #8 on: September 13, 2019, 09:21:47 am »
Checking the html is not enough there is botj php code (hidden from you) and js that change the html. Js errors or overrides in the admin template could prevent this from being visible.
Jörgen @ Kreativ Fotografi
Joomla 3.9.8
Virtuemart 3.4.x
Olympiantheme Hera (customized)