Author Topic: Email order status to the user - always  (Read 753 times)

Ventsi Genchev

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Re: Email order status to the user - always
« Reply #15 on: May 16, 2019, 18:35:45 pm »
Yes, absolutely. I'm glad I was able to explain what I mean.

I would like to ask you something else about the orders:

1. What is the "all lines" field for?

2. The "Purchase Order (Paid)" field is updated automatically after the "COM_VIRTUEMART_ORDER_STATUS_CONFIRMED" status.
This may be good when paying via Pepal. But there are other ways to pay - for example in cash.
Is there an opportunity to set when the green tick comes out?

Thank you and best regards
Audio Store:
https://vsystem.bg - Bulgarian language
https://vsystem.bg/en - English

Jörgen

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    • Kreativ Fotografi
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Re: Email order status to the user - always
« Reply #16 on: May 16, 2019, 19:11:49 pm »
This functionality has been broken in some of the latest VM versions.

The functionalty was as follows.

Tick send to customer: Sends and email when You press  SAVE
Tick include komment: Comment is always saved and sent to customer if send to customer is ticked.
Tick Update status for all lines: Each order line can have each own status, I use it to cancel single lines in an order, I do not want this updated on statuschange.
Update mail was always sent on save.

New functionality:
Tick send to customer: Sends email only if this is ticked
Tick include comment: Comment is sent if ticked, comment not saved if not ticked and not send to customer ticked and new status (status must change)
Tick update status for all ines: As before I guess.

The new functionality is confusing to say at least, the old is easy to understand. Comment is always saved and sent when ticked send to customer, and You do not have to change status.

I have been using this for years and I use it when I communicate with my customers, keeps track of sent comments about the order.

My two cents

Jörgen @ Kreativ Fotografi

Joomla 3.9.8
Virtuemart 3.4.x
Olympiantheme Hera (customized)

Ventsi Genchev

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Re: Email order status to the user - always
« Reply #17 on: May 16, 2019, 19:21:34 pm »
I understand. Perhaps the broken configuration is a problem.

However, it is important that if the comment is ticked, even if no email is sent, the user can see it on the site.

And what do we do if we want an inner note?
Audio Store:
https://vsystem.bg - Bulgarian language
https://vsystem.bg/en - English

StefanSTS

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Re: Email order status to the user - always
« Reply #18 on: May 16, 2019, 19:48:22 pm »
However, it is important that if the comment is ticked, even if no email is sent, the user can see it on the site.
And what do we do if we want an inner note?

Well, I don't like that comment function there at all, it's totally user unfriendly.
The problem is, there is no customer relation system integrated, that would be a full new task to implement, that could be an extra extension.

So I have no customer who actively uses that comment system anymore, if I remember right, two tried it for some time for tracking codes and other stuff. They all use the confirmation mails now and reply there.

Please write a component and sell it to us.
--
Stefan Schumacher
www.jooglies.com - VirtueMart Invoice Layouts

Please use only stable versions with even numbers for your life shop! Use Alpha versions only if you know what risk you are taking.

Ventsi Genchev

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Re: Email order status to the user - always
« Reply #19 on: May 16, 2019, 20:17:36 pm »
I also use comments to write tracking codes. However, they are made to be used.  :)
Yes, there is a need for a component, but I do not have time for such projects.

But I did not mean the comments, but the status of the order.
At the moment the status and comment appear on a one tick and this has led to confusion in my writing.
Audio Store:
https://vsystem.bg - Bulgarian language
https://vsystem.bg/en - English