Author Topic: Confirm emails bounce  (Read 490 times)


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Confirm emails bounce
« on: May 14, 2019, 11:09:13 am »
Hi Guys

We have this problem with a client's webshop. When customers put an order the confirm emails keep bouncing. We have changed the mail sever and they still keep bouncing... Anybody have an idea on how to solve? (our support on site5 seem to have no idea on how to help). I hope you can help me/us.

Client just receives this error message that the email has bounced:

Subject:   Mail delivery failed: returning message to sender
Date:   Tue, 14 May 2019 01:22:39 -0500
From:   Mail Delivery System <>

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
host []
SMTP error from remote mail server after initial connection:
554 5.7.1 You are not allowed to connect.

Action: failed
Final-Recipient: rfc822;
Status: 5.0.0
Remote-MTA: dns;
Diagnostic-Code: smtp; 554 5.7.1 You are not allowed to connect.

---------- Forwarded message ----------
From: Contishop <>
Date: Tue, 14 May 2019 07:22:38 +0100
Subject: [4f0301006], Din ordre hos


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Re: Confirm emails bounce
« Reply #1 on: May 14, 2019, 11:51:08 am »
Perhaps just search for diagnostic code: 554 5.7.1 in Google in order to get some hints.
Non-English Shops: Are your language files up to date?

GJC Web Design

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Re: Confirm emails bounce
« Reply #2 on: May 14, 2019, 12:24:01 pm »
our support on site5 seem to have no idea on how to help


this is nothing to do with J/VM ...
GJC Web Design
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