Author Topic: vmError: Was not able to save the VirtueMart user data  (Read 495 times)

EvanGR

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vmError: Was not able to save the VirtueMart user data
« on: May 17, 2019, 14:13:14 pm »
Hello,

When a customer goes to their profile page, attempting to update their information fails with the following error:
vmError: Was not able to save the VirtueMart user data
(rough translation)

How can I troubleshoot this? Any tips? Thanks.


[J3.9.6 | VM 3.2.15]

Jörgen

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    • Kreativ Fotografi
  • VirtueMart Version: 3.4.x
Re: vmError: Was not able to save the VirtueMart user data
« Reply #1 on: May 17, 2019, 15:37:17 pm »
I would guess to old Vm version, problem with php version or joomla version.

Jörgen @ Kreativ Fotografi
Joomla 3.9.8
Virtuemart 3.4.x
Olympiantheme Hera (customized)

jenkinhill

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Re: vmError: Was not able to save the VirtueMart user data
« Reply #2 on: May 17, 2019, 16:02:32 pm »
You can try turning on VMdebug for errors, but as Jörgen says, this could be a version problem. Some people have had issues when using VM pre-3.4 with J3.9 series.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

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StefanSTS

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Re: vmError: Was not able to save the VirtueMart user data
« Reply #3 on: May 17, 2019, 18:24:14 pm »
PHP version changed to 7.x via hoster when that happened?
--
Stefan Schumacher
www.jooglies.com - VirtueMart Invoice Layouts

Please use only stable versions with even numbers for your live shop! Use Alpha versions only if you know what risk you are taking.