Author Topic: Virtuemart not sending new order “pending status” email  (Read 401 times)

Julian763

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Virtuemart not sending new order “pending status” email
« on: April 29, 2019, 08:13:50 am »
When i somebody create a new order that the status is pending, the virtuemart does not send the email order.

It sends just if the status is confirmed, or any others.

Someone know what can it be?


mykfcexperience

Jörgen

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Re: Virtuemart not sending new order “pending status” email
« Reply #1 on: April 29, 2019, 09:47:34 am »
This is intended behaviour, there may be a hidden config to allow this, but pending does mean pending and therefore no e-mail confirmation will be sent out.
Payment methods like PayPal would otherwise always send the customer two e-mails for a normal payment, both for Pending and confirmed.

Jörgen @ Kreativ Fotografi
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loppan

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Re: Virtuemart not sending new order “pending status” email
« Reply #2 on: April 29, 2019, 12:13:09 pm »
I think the setting is fully visable actually :).

In Configuration / Orders - if we add the "Pending" order status to "Default Order Status to send email to shopper" and "Default Order Status to send email to vendor", I think VM will send out Pending e-mails also. I had this setting enabled before, but realized pretty soon that it clogged up my e-mail, so I disabled it :).

It's possible that I remember wrong, but I think that's how it works.

Cheers

Peter

jenkinhill

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Re: Virtuemart not sending new order “pending status” email
« Reply #3 on: April 29, 2019, 12:28:54 pm »
No, in the current version I am using (VM3.4.5.10045)  for "Default Order Status to send email to vendor" you have a Pending option to let the vendor know that an order has been started but not yet paid for.
There is no Pending option for "Default Order Status to send email to shopper" or for "Status to create Invoice"
Kelvyn

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