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No access to account user maintenance (Error 500) [SOLVED]

Started by Langagemachine, March 04, 2019, 09:25:29 AM

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Langagemachine

Hello community,
I have a multilingual site with Joomla 3.8.12 and Vituemart 3.4.2.
This is an original Joomla + Virtuemart package.

Everything worked well and I can no longer view the customer information page (account maintenance).
I suspected 2 plugins: Offjan Ajax user Login and Virtueplanet VP One page check out.
These plugins are disabled and nothing helps.
I have a page error 500 - bs2-edit layout not found.

Here is the visible message and my site is in debug mode.
http://www.add-line.com/test5/index.php?option=com_virtuemart&view=user&layout=edit&Itemid=241&lang=fr

Jörgen

What is the bs2-edit, sounds like a custom template file missing.

Talk to Your template designer about this.

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

Langagemachine

Hi,
ok i'm asking to the template conceptor ;)
Regards.

Langagemachine

I asked the designer of the template and he is convinced that the problem life of Virtuemart.
I put the default Protostar template and I have the same error :(
I also reinstall the latest version of Virtuemart.

It's visible here:
http://www.add-line.com/test5/index.php?option=com_virtuemart&view=user&layout=edit&Itemid=121&lang=fr

Another track?

jenkinhill

I don't see why there is a Bootstrap2 error.  First I'd update Joomla to the current version, 3.9.3
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Jörgen

If it is some kind of b(oot)s(trap)2-edit, updating or reinstalling Joomla would fix it.

Are You sure that  have not named any template file or sublayout bs2-edit, and assigned this to the menu or VM account item ? I think this might take precedence before a global assignment of the template.

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

Langagemachine

Hello.
Thank you all for your follow-up.
No ididn't do anything.

I made an attempt to update Joomla 3.8.12 files to 3.9.3 on my joomla 3.9.3.
So, no way to have my site even in back-end.
I was able to recover a back up and my site works in joomla version 3.9.3 and Virtuemart 3.4
I put the debumode in developpment level and it's visible on
http://www.add-line.com/test5/index.php?option=com_virtuemart&view=user&layout=edit&Itemid=220&lang=fr

Jörgen

Have you perhaps chosen bootstrap 2 here in configuration templates? Instead of none ?

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

jenkinhill

Good thinking Jörgen - that setting is there only for those testing with Joomla 4
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Langagemachine


:)
Indeed I had already set my template to manage bootstrap.

Can I provide administrator access?

Langagemachine

Ther are noting in my market.
I can try to runinstall / reinstall or Reinstall table with the virtuemart configuration panel ?

Jörgen

??????

Do not get what You mean. Your setting should look like the image I posted before.

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

GJC Web Design

http://www.add-line.com/test5/index.php?option=com_virtuemart&view=user&layout=edit&Itemid=220&lang=fr just says there is an errror and nothing to trace it etc

turn on JOOMLA debug in the Joomla config and then a debug trace should appear
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

Langagemachine

Hi,
i have the solution to fix prob from virtuemart forum fr  ;)
This is in the virtuemart config :
To fix it go to VM > Config > Template > Layout Bootstrap version : None (Use Legacy)

Thanks :)

Jörgen

@Langagemachine

This is what I told You in my two earlier posts ....  8)

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.