Author Topic: Blank invoices with one of the payment methods  (Read 404 times)

alxcre

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Blank invoices with one of the payment methods
« on: February 04, 2019, 10:33:28 am »
Hi,

I have notice that since the last update of VM and Joomla some invoices are blank. The blank invoices are created with the payment method "Bank transfer" (VM payment standard) and is showing the header (logo, date, order number, invoice number, etc) but the lines with the items detail and total are lost. With Paypal method the invoices are correct. If I click in the printer icon the invoice is showed with all the data, so I supposse that is a problem with the PDF creation.
My VM version is 3.4.2
Joomla version is 3.9.1
Thanks for your help and best regards,

AH

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Re: Blank invoices with
« Reply #1 on: February 04, 2019, 11:53:19 am »
Have you got an image for the payment method - it may be that is the problem
regards
A

Joomla 3.9.1
php 7.1

alxcre

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Re: Blank invoices with
« Reply #2 on: February 05, 2019, 10:03:31 am »
Hi AH,

Thanks for your response. I have been checking the payment method and the only option that I see related with images is the option "Logos". Here I have three options: "use default", "index.html" and "use all of them" but none is working and I can not let this field blank.

Best regards,

Jörgen

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Re: Blank invoices with one of the payment methods
« Reply #3 on: February 05, 2019, 10:53:39 am »
You should upload an appropriate image (logo) in:

/images/virtuemart/payment

Jörgen @ Kreativ Fotografi
Joomla 3.8.3
Virtuemart 3.2.12
Olympiantheme Hera (customized)

AH

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Re: Blank invoices with one of the payment methods
« Reply #4 on: February 05, 2019, 12:29:05 pm »
I mean - that you should try without images in your payment method

But looks like that is already set to be none

regards
A

Joomla 3.9.1
php 7.1

alxcre

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Re: Blank invoices with one of the payment methods
« Reply #5 on: February 06, 2019, 12:25:07 pm »
Hi all,

Thanks for your help. I did what Jörgen told me, I upload the logo to the path and I selected it in the payment method, field logo , but the problem persist.

Best regards,

Jörgen

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Re: Blank invoices with one of the payment methods
« Reply #6 on: February 06, 2019, 13:21:06 pm »
What is it with the Label "Encrypt that" ? Are You really using Standard Payment.

Jörgen @ Kreativ Fotografi
Joomla 3.8.3
Virtuemart 3.2.12
Olympiantheme Hera (customized)

alxcre

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Re: Blank invoices with one of the payment methods
« Reply #7 on: February 07, 2019, 11:12:00 am »
Hi Jörgen,

Yes, i have checked again and is standard, you can see it in the top right corner of the image.

Thanks for your help and regads,

Jörgen

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Re: Blank invoices with one of the payment methods
« Reply #8 on: February 07, 2019, 12:42:12 pm »
I can not see any "encrypt that" in my standard payment. Are You using some kind of custom template ?
Maybe there is a issue with Your language file, try to switch to english in back end and see if it changes.
Maybe load the VM update via FTP once again.

Jörgen @ Kreativ Fotografi
Joomla 3.8.3
Virtuemart 3.2.12
Olympiantheme Hera (customized)

alxcre

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Re: Blank invoices with one of the payment methods
« Reply #9 on: February 08, 2019, 14:40:22 pm »
Hi Jörgen,

I am using custom template in fron, no in back, invoices or virtuemart.
I tried changing the language to english but the problem persist.
I have upload the las VM version again and it´s not the solution. I will try via FTP and I will tell you if it works.

At the moment I am changing the plugin to "Paypal", printing the invoices, and changing again to "Standard". It is the only way to make it works.

Thanks and regards,

Studio 42

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Re: Blank invoices with one of the payment methods
« Reply #10 on: February 09, 2019, 22:53:19 pm »
Try to temp switch to protostar template and do a test.

alxcre

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Re: Blank invoices with one of the payment methods
« Reply #11 on: February 13, 2019, 16:09:17 pm »
Hi,

After change to protostar template the problem persist.
Anyone has more ideas?
Regards,

Studio 42

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Re: Blank invoices with one of the payment methods
« Reply #12 on: February 13, 2019, 17:51:49 pm »
You have to enable PHP debug and check your error.log file to see the error.