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Why am I not getting emails sent when someone asks a Question from VM

Started by Newbie74, January 03, 2019, 09:05:07 AM

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Newbie74

Hello all

I am trying to figure out why i do not get an email sent when someone "Asks a question about this product" from the product screen?

I have been pulling my hair out over this one  :-\  :-[

Thank you for any help here.

Quirky ¿
Words are the magic that push dreams into being.

jjk

VirtueMart uses the email configuration of Joomla. In the Joomla 'Global Configuration' > 'Server' tab, you can click the 'Send Test Mail' button below the mail settings. Does that work? Usually selecting the SMTP mailer is the best choice.
Non-English Shops: Are your language files up to date?
http://virtuemart.net/community/translations

GJC Web Design

as jjk says .. it is a simple email using the configured Joomla mailer..

so do the basic checks, spam, does it work from the contact page, the test mailer, the VM order emails etc etc
put full debugging on to chk for errors, search any logs for problems

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

kontetinto


Newbie74

Thank you all.

I am still not getting the email but I do get an email if someone send me a message via the contact form or places an order...

Any other ideas?

Thank you again.
Words are the magic that push dreams into being.

Jörgen

VM version ?
Joomla version ?
Recaptcha ?

Custom template, try with Protostar ?

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
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