Virtuemart - Problems in backend with "shop" and "images"

Started by RensvN, December 18, 2018, 14:18:35 PM

Previous topic - Next topic

RensvN

One of my webshops is running on Joomla 3.9.1 in combination with Virtuemart 3.4.2
I just find out that some pieces in the backend of my webshop do not work properly, I don't know how to solve this to be honest.

Everything seems to work properly exept one are of the backend.
I'm facing some problems while I click on "Virtuemart" and than "Shop" or "images"
I can't edit some crucial details of my webshop (see attached images)

Is it an problem with my database or is it something else?

Studio 42

This is a typical PHP error, you need to get last virtuemart 3.4.3 Beta release when you use Joomla 3.9
Get last package from here http://dev.virtuemart.net/projects/virtuemart/files

RensvN

I just updated to VM 3.4.3 unfortunately without any result.

Studio 42

Enable PHP erro display in your Joomla config and check if you see any error message.

GJC Web Design

and enable Joomla debug and you can see the file error trace as well
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

RensvN

I did put "debugging system" on "yes" and "error reporting" on "development" but there is no error message showing up.


GJC Web Design

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation


Studio 42

Quote from: RensvN on December 18, 2018, 16:29:36 PM
How can I see that?
Most time in your Joomla root folder error.log or in a log subfolder or sometime directly in server panel

RensvN

I just checked and I saw one map named "logs".
It contains some .tar.gz files, is that what I need?

How can I open these files and wich one do I need?

jenkinhill

Could be access or ftp log files. The hint will be in the use of the word "error" in the filename.

Assuming this is a recent Joomla installation, site errors are logged in administrator/logs - look for error.php or com_virtuemart.log.php
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

RensvN

I found some error file but the only message within the file is about an incorrect combination of username and password.

Any other ideas?

jenkinhill

I presume you have tried to reinstall the VM components? Sometimes issues like this are related to installation issues.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

RensvN

Yes I reinstalled all VM files.

Any idea how to solve this problem?

GJC Web Design

JavaScript errors?  look in the console tab of the browser 
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation