Author Topic: Virtuemart - Problems in backend with "shop" and "images"  (Read 513 times)

RensvN

  • Beginner
  • *
  • Posts: 22
Virtuemart - Problems in backend with "shop" and "images"
« on: December 18, 2018, 14:18:35 pm »
One of my webshops is running on Joomla 3.9.1 in combination with Virtuemart 3.4.2
I just find out that some pieces in the backend of my webshop do not work properly, I don't know how to solve this to be honest.

Everything seems to work properly exept one are of the backend.
I'm facing some problems while I click on "Virtuemart" and than "Shop" or "images"
I can't edit some crucial details of my webshop (see attached images)

Is it an problem with my database or is it something else?

Studio 42

  • Contributing Developer
  • Sr. Member
  • *
  • Posts: 3576
  • Joomla & Virtuemart addon developper
    • Studio 42 - Virtuemart & Joomla extentions
  • VirtueMart Version: 2.6 & 3.0.x.y
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #1 on: December 18, 2018, 15:12:42 pm »
This is a typical PHP error, you need to get last virtuemart 3.4.3 Beta release when you use Joomla 3.9
Get last package from here http://dev.virtuemart.net/projects/virtuemart/files

RensvN

  • Beginner
  • *
  • Posts: 22
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #2 on: December 18, 2018, 15:31:19 pm »
I just updated to VM 3.4.3 unfortunately without any result.

Studio 42

  • Contributing Developer
  • Sr. Member
  • *
  • Posts: 3576
  • Joomla & Virtuemart addon developper
    • Studio 42 - Virtuemart & Joomla extentions
  • VirtueMart Version: 2.6 & 3.0.x.y
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #3 on: December 18, 2018, 15:35:47 pm »
Enable PHP erro display in your Joomla config and check if you see any error message.

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
  • *
  • Posts: 8678
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 2.6.22 & 3.2.14
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #4 on: December 18, 2018, 15:38:17 pm »
and enable Joomla debug and you can see the file error trace as well
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

RensvN

  • Beginner
  • *
  • Posts: 22
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #5 on: December 18, 2018, 15:50:42 pm »
I did put "debugging system" on "yes" and "error reporting" on "development" but there is no error message showing up.


GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
  • *
  • Posts: 8678
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 2.6.22 & 3.2.14
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #6 on: December 18, 2018, 16:25:17 pm »
logged elsewhere on your server?
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

RensvN

  • Beginner
  • *
  • Posts: 22
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #7 on: December 18, 2018, 16:29:36 pm »
How can I see that?

Studio 42

  • Contributing Developer
  • Sr. Member
  • *
  • Posts: 3576
  • Joomla & Virtuemart addon developper
    • Studio 42 - Virtuemart & Joomla extentions
  • VirtueMart Version: 2.6 & 3.0.x.y
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #8 on: December 18, 2018, 16:36:57 pm »
How can I see that?
Most time in your Joomla root folder error.log or in a log subfolder or sometime directly in server panel

RensvN

  • Beginner
  • *
  • Posts: 22
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #9 on: December 19, 2018, 12:06:07 pm »
I just checked and I saw one map named "logs".
It contains some .tar.gz files, is that what I need?

How can I open these files and wich one do I need?

jenkinhill

  • UK Web Developer & Consultant
  • Global Moderator
  • Super Hero
  • *
  • Posts: 27149
  • Always on vacation
    • Jenkin Hill Internet
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #10 on: December 19, 2018, 12:50:39 pm »
Could be access or ftp log files. The hint will be in the use of the word "error" in the filename.

Assuming this is a recent Joomla installation, site errors are logged in administrator/logs - look for error.php or com_virtuemart.log.php
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM 3.4.3.9989 on Joomla 3.9.1 PHP 7.0.32
Testing VM 3.4.3.9993 on Joomla 3.9.1

RensvN

  • Beginner
  • *
  • Posts: 22
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #11 on: December 19, 2018, 14:51:03 pm »
I found some error file but the only message within the file is about an incorrect combination of username and password.

Any other ideas?

jenkinhill

  • UK Web Developer & Consultant
  • Global Moderator
  • Super Hero
  • *
  • Posts: 27149
  • Always on vacation
    • Jenkin Hill Internet
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #12 on: December 19, 2018, 17:31:40 pm »
I presume you have tried to reinstall the VM components? Sometimes issues like this are related to installation issues.
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VM 3.4.3.9989 on Joomla 3.9.1 PHP 7.0.32
Testing VM 3.4.3.9993 on Joomla 3.9.1

RensvN

  • Beginner
  • *
  • Posts: 22
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #13 on: December 21, 2018, 12:07:29 pm »
Yes I reinstalled all VM files.

Any idea how to solve this problem?

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
  • *
  • Posts: 8678
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 2.6.22 & 3.2.14
Re: Virtuemart - Problems in backend with "shop" and "images"
« Reply #14 on: December 21, 2018, 12:21:35 pm »
JavaScript errors?  look in the console tab of the browser 
GJC Web Design
VirtueMart and Joomla Developers - php developers http://www.gjcwebdesign.com
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
http://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation